Job Description

Tasks
You are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!
As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.
At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Here's the role at a glance that might be beneficial for you to know :
The job holder is responsible for:

• External Collection Vendor Management, Repossession agencies and drive them to deliver the agreed KPI
• Delivering and achieving assigned delinquency targets
• Implement new strategies and tactics with repossession vendors to improve recovery performance
• Training and coaching staff to improve performance
• Drive performance and manage governance of external collection agencies
• To carry out duties tactfully and in accordance with the Company's policy and procedures

Further roles and responsibilities :

• Implement and manage collections and remarketing processes/procedures in accordance with the Company's policy and procedures. Monitor and quality control the performance and activities of debt collections. Train and develop collectors and remarketing agents to meet KPI's. Liaise with repossession agents and customers to minimize credit losses of current portfolio and maximize debt recovery. Handle escalations of collections/ restructuring / rescheduling of the overdue contracts and be on call on weekends
• Initiate litigation proceedings against the hirers and guarantors. Liaise with solicitors and other relevant authorities such as insurer, police, customs, and Transport Authority for recovery purposes. To ensure that timely decisions and filing of legal cases thereby protecting the interest of the company
• To handle and support the end-to-end remarketing process for repossessed/returned vehicles. To ensure that vehicles are sold within targeted time and at the best price. To liaise with auction houses and co-ordinate bids from dealers, buyers and auctioneer and preparation of all relevant documents for the remarketing processes. To handle other ad-hoc assignments when required
• Execute the write-off contracts in accordance with company policy and procedures and ensure to report and update management in timely manner
• Fulfill customers' expectation and needs, i.e. assist in enquiries for new loans, modification of accounts, problem solving relating to account management and customers' complaints; early termination requests etc
• Drive Digitization and process automation /optimization, system enhancement /testing

Qualifications

• Education

• Bachelor's degree or Professional Qualification in the relevant discipline (Banking/ Accounting/Finance/Business/Economics/Law) or its related courses

Work / Industry Experience
Minimum 7 years of related working experience (repossession & remarketing HP)
Minimum 5 years in automotive finance
Debt collection certification or training preferred. * Technical knowledge

• Good knowledge in MS Office software like Word & Excel

Good spoken and written English/Bahasa.Conversing in Cantonese would be an advantage
Good knowledge of Finance Contract Management ERP * Good knowledge of hire purchase terms and processes
Competencies
Good communication and interpersonal skills (ability to interact with all levels)
Ability to quickly adapt to new culture and environment and to work with other departments.
Results-driven professional with excellent decision-making skills, who can develop and execute strategic plans and drive business growth
Ability to multi-task
Ability to handle stress
Ability to work in a team as well as be independent
Problem-solving skills
Attention to detail
Ability to meet deadlines
Tactful
If you have the drive to succeed and the desire to work with the best, we invite you to apply.
Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!

Skills Required