Job Description

Job Summary

Serve as the primary interface between the company and customers, ensuring effective coordination across internal teams to address demand fluctuations, resolve issues, and achieve customer order fulfillment objectives.

Job Responsibilities

Demand & Capacity Management

Analyze sales forecasts versus actual performance and assess production capacity against demand to ensure alignment. Identify and evaluate cost impacts arising from abnormal customer demand, providing timely analysis and recommendations for support. Review customer demand against agreed commitments, actual production capability, and material availability.

Inventory & Material Control

Monitor customer pull patterns and inventory levels at both the plant and external warehouses to optimize stock and minimize excess or obsolete materials. Ensure accuracy of demand loading in SAP for MRP runs, prioritizing customer requirements effectively. Coordinate with Procurement and Production teams to resolve raw material shortages or issues promptly.

Production Scheduling & Delivery Management

Drive production scheduling to achieve 100% daily attainment, optimize resource utilization, and minimize setup or conversion losses. Track daily production output versus plan and ensure timely movement of finished goods for shipment. Collaborate with logistics teams to arrange shipments and ensure on-time delivery to customers. Develop strategic plans to minimize premium costs (e.g., expedited shipping) and manage special freight or overtime claims related to short lead-time requests.

Reporting & Continuous Improvement

Prepare and present reports such as Delivery Performance, Attainment, and related operational metrics. Lead, coach, and develop the Customer Order Sales (COS) team to meet departmental KPIs and maintain consistent process execution. Drive continuous improvement initiatives within customer order management to enhance efficiency, accuracy, and customer satisfaction. Perform any other duties as assigned by the superior from time to time.

Job Requirements

Bachelor's Degree or Diploma in any discipline with at least

5 years of experience

in

customer service or order management

, preferably in a

manufacturing or Tier 1 OEM

environment. Strong understanding of

supply chain and logistics processes

with experience in

ERP (SAP)

and

EDI systems

. Proficiency in Excel; knowledge of

Macros

is an added advantage. Experience dealing with

Mandarin-speaking customers

is an advantage. Excellent communication, interpersonal, and cross-functional coordination skills. Proven

leadership or team supervision experience

, with the ability to motivate and guide a small team. Strong analytical, decision-making, and data management skills. Flexible, proactive, and able to manage multiple priorities or ad-hoc assignments independently.
Job Type: Full-time

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Application Question(s):

What is your current salary ? What is your expected salary ? How long is your notice period ? Have you apply to Premium Sound Solution before ?
Work Location: In person