Job Description

The Company

Our client is a shipping line connecting container trades in Southeast Asia, the Middle East, China, India, and Africa.

Reporting to the Managing Director, the Assistant Manager - Customer Service and Documentation will lead a team managing the full scope of customer bookings, export/import documentation, and delivery processes. Ensure high levels of operational accuracy, customer satisfaction, and compliance with shipping regulations and KPIs.

The Assistant Manager - Customer Service and Documentation will be responsible to:

Lead and supervise the Customer Service and Documentation teams to ensure efficient and effective SOP, workflow and compliance. Coordinate all customer bookings, vessel schedules, and documentation in alignment with internally and externally. Collaborate closely with Principal, Sales, Finance, Operations to ensure seamless execution. Oversee export and import documentation processes including B/L issuance, manifest submission, and invoice generation. Ensure timely response to customer inquiries and proactive communication regarding shipment and transshipment updates. Promote and monitor usage of the E-Commerce platform for bookings and documentation. Develop and improve internal SOPs to enhance service quality and operational turnaround time. Manage regulatory submissions including customs declarations and compliance with port requirements. Monitor KPIs performance metrics, identify gaps, and implement corrective actions, as necessary. Build and drive a high performing team, balancing strategy through coaching, mentoring, and performance reviews.

The Ideal Candidate:

Bachelor's degree in Business Administration, Shipping, Logistics, or related discipline. Minimum 8 - 10 years of experience in shipping or logistics, with at least 2 years in a leadership role. Strong knowledge of shipping documentation, port regulations, and customer booking processes. Good knowledge in both import and export. Customer-first mindset and proactive problem-solving approach. Excellent communication and team management skills. Computer literacy with good command of MS Office and shipping software systems. Ability to multitask, prioritize workloads, and work under pressure. Proficient in English, both written and spoken.

Only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Do you have a good knowledge of both import and export?
Education:

Bachelor's (Preferred)
Experience:

shipping or logistics: 8 years (Preferred) Leadership: 2 years (Preferred)
Work Location: In person