Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager.

Role Purpose

The role is in compliance with the BCG layering i.e., adhering to the eight layers of the organisation. However, the complexity and team size are the basis for defining the role levels rather than the span of control.

This is due to the complex and high-risk nature of the business with direct Regulatory, Financial and Client impact.

As part of the Markets Operations strategic model, HSBC have an operations hub in Kuala Lumpur, Manila and Bangalore within the Global Service Centre. These support multiple products and legal entities and are responsible for various functions within the trade life cycle.

The operations are organised in product teams which are in line with the overall Markets Operations structure: Equities, Fixed Income, FX/MM, Cross Product Services, Client Data Services and Collateral Management & Client Valuation Operations.

In addition, there are other support functions including Finance, People Development and Business Risk & Control Management

• Ensure the smooth running of the Operations teams in Kuala Lumpur/Manila/Bangalore
• Maintain high standards of control and minimal operational loss incidents
• Participate in the execution of future migrations as planned by Regional and Functional product heads, based on agreed end-state operating model
• Execution of the formalised strategy by manager, for how Kuala Lumpur/Manila/Bangalore can bring greater value to the global operations function
• Ensure seamless delivery on migrations, maintaining / improving operational effectiveness and service levels
• Ensure consistent procedures are being followed for migrations and highlight capacity challenges
• Identify opportunities to improve processes and realise efficiency savings. Provide necessary support to conduct root cause analysis on repetitive process exceptions and implementation of fixes
• Ensure appropriate metrics are provided, to monitor controls, productivity and service levels
• Train staff as required
• Update training materials etc. to ensure specialist product and process knowledge can be retained and handed on appropriately to new staff
• Support in the UAT for implementation of change programmes

What you\xe2\x80\x99ll do:

Principal Accountabilities:Key activities and decision making areas

Impact on the Business

• Adherence to KRI & KPI targets as set by Global Operations Management
• Deliver Risk & Control Framework
• Adherence to Regulatory requirements. E.g. DFA & EMIR
• Process Improvements and Cost Savings Realisation
• Partner and Input into Operating Model Strategy
• Deliver - Offshoring Strategy
• Develop and enhance Client Service Operating Model

Leadership & Teamwork

• Leadership \xe2\x80\x93 This is imperative across a number of key deliverables. Leadership should exist in implementation of the Risk and Control Framework, identifying efficiencies and driving departmental initiatives
• Teamwork \xe2\x80\x93 Create an environment where both within and outside of your direct responsibilities, Markets Operations are viewed as team players, striving to deliver in partnership with colleagues in the organisation.
• Business Strategy & Global Focus \xe2\x80\x93 Understand the organisation and structure

Operational Effectiveness & Control

• Partner with Risk Managers to ensure consistent approach to risk and control
• Participate in discussions around capacity and work drivers and review of brightlines
• Contributes to the creation of a rigid risk & control environment
• Follow formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks

Partner with Risk Managers to resolve high audit items, deliver prompt resolution & actions, take ownership where appropriate and liaise with relevant Business stream to provide updates and transparency

Role Context

The role has full responsibility for all aspects of the local control environment and comply with the Global Best Practice and agreed process flows as defined by the global management team.

Management of Risk

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
• Adheres to the HSBC control framework and promotes excellent risk management across the function.
• Close working partnership with the Business Risk and Control team

Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Requirements

What you will need to succeed in the role:

• Sound understanding of Markets Operations
• Experienced operations professional, preferably in off shore operations; with a focus on Markets Operations
• Able to demonstrate leadership skills with the potential to enhance further
• Ability to multi-task and support multiple stakeholders
• Hands on experience of processing and supervisory functions
• Awareness and appreciation to operations risk and control and exception management
• Ability to implement initiatives and work as part of a team
• Strong communication skills with the ability to manage local and international relationships across an organisation
• Attention to detail and a hands on approach to with local managers implement process change and improve efficiency and control
• Familiar working knowledge of associated technology

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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