Job Description

Purpose & Overall Relevance for the Organization:
Strategically partnering with customers to drive Franchise stores operation performance by ensuring proper execution of established policies, procedures, initiatives and directives from adidas Global and sustaining daily store operation excellence


Key Responsibilities:


Functional

• Drive commercial success of the stores by ensuring proper execution of established policies, procedures, initiatives and directives
• Coaching Store Managers on retail management standards and drive a service and selling culture
• Drive sell-through, monitor Franchise store performance KPIs and align sell-out process across internal functions
• Analyze relevant data to probe and challenge the status quo with the Account Manager, Marketing, Trainers, and Customer to maximize store performance
• Plan and prioritize structured store visits to maximize the Franchise\xe2\x80\x99s performance
• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Franchise Store Managers/ supervisors to increase their stores\xe2\x80\x99 performance
• Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits
• Drive cross-functional alignment with Own Retail, Marketing, and other departments to ensure excellent execution of the Franchise stores
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution according to established standards and directives in all stores (category leading, campaign execution, visual merchandizing standard, etc..)
• Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores
• Assess and make recommendations to improve the commercial viability and availability of products for the Franchise stores
• Support the management of the store portfolio in the Market, including opening/closing and remodels
• Support the opening process for new stores, including new store location proposals, official sign-offs, and managing the operational processes related to the store opening (store development, layout planning, marketing, etc)
• Customizing the E2E people process and driving the implementation to ensure the recruitment, on-boarding, training and development of Franchise staff meeting adidas ORT expectations
• Coach, motivate and inspire Franchise operation staff to accomplish their goals and maximize their individual performance, both face-to-face and remotely

Controlling

• To drive franchisee sell-out KPIs:- Conversion Rate, Unit Per Transaction, Average Transaction Value, Average Selling Price, etc

Pre-requisite Knowledge / Skills
Diploma/Degree in Sales / Marketing / Retail Management
Minimum 5 years of retail management experience with at least 4 years in operations, preferable experience in the sport or clothing industry
PC literature, excellent oral and written communication skills in English and local languages
Strong in organizational skills, meticulous and a team player with the ability to work independently
Able to multi-task
Good interpersonal and communication skills and self-confidence in interacting with all levels within and outside the organization
Mature, dedicated, resourceful and committed toward works, employees and consumers




AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\xe2\x80\x99S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\xe2\x80\x99s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.





JOB TITLE:
Assistant Manager, Franchise Operations



BRAND:
adidas



LOCATION:
Petaling Jaya



TEAM:
Retail (Back Office)



STATE:
10



COUNTRY/REGION:
MY



CONTRACT TYPE:
Full time



NUMBER:
496300



DATE:
Apr 11, 2023