Assistant Manager Front Office (5 Star Hotel Kuantan)

Kuantan, Malaysia

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QUALIFICATION:

Malaysian
Must have at least 1 year experience as Assistant Manager/Team Leader (Front Office) in Hotel
Preferably Male

RESPONSIBILITIES:

Able to work on night shift (Rotational Shift)
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Displays outstanding hospitality skills.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels
Able to work on weekend and public holiday.
Good command in English and Bahasa Malaysia

Benefits Given:

Salary: RM2,400.00 - RM2,500.00 per month Education:

Experience:

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