Job Description

Manages the day to day operations of a retail store, directs and oversees all store functions. 1. KEY PERFORMANCE INDICATORS :

• Increase sales and maximize profitability of the store
• Achieve high Average Transaction Value of the store
• Inventory Integrity, managing stock losses and conducting stock counts
• Responsible for Staff Development & training in the store
• Ensure all the Store Operation are compliance according to Valiram Group SOP
• Ensure staff payroll are kept in minimum % versus sales target

2. KEY AREAS OF RESPONSIBILITIES Drive the Sales and maximize Profitability

• Manage and deliver store\xe2\x80\x99s/outlet\xe2\x80\x99s sales performance.
• Facilitate implementation of product/ sales strategies.
• Communicate information on sales goals and targets to the team on continuous basis.
• Prepares necessary sales reports for Managers.

Deliver WOW Experience

• Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Delivery Operations Excellence

• Conduct daily briefing to retail staff on target and highlights of the day
• Monitor stock availabilities
• Always maintain compliance of the Store\xe2\x80\x99s SOP
• Maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.
• Prepares monthly reports for Managers

Develop Team

• Supervise retail staff
• Encourage team to demonstrate Valiram Entrepreneurial Spirit
• Second in charge in the absence of Manager to look into staff related matters

3. COMPETENCY Technical

• MS Excel for reports
• Cash & receipt Management
• Inventory
• Crisis Management
• Retail Administration
• People Management
• Loss Prevention
• Productivity Improvement

General

• Communication
• Teamwork
• Team Leadership
• Problem Identifying
• Interpersonal Skill

4. REQUIREMENT

• Minimum 4-5 years of total retail experience with a minimum of 1 year in a supervisory role.
• SPM/Diploma (desirable) in related field or equivalent experience.
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organisational skills \xe2\x80\x93 able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity.

Job Types: Permanent, Full-time Salary: RM3,500.00 - RM4,000.00 per month Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 4 years (Preferred)

Language:

• English (Preferred)