Job Description

Job description

Why join us?

Some careers grow faster than others.

If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC\xe2\x80\x99s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions. We are currently seeking a high calibre professional to join our team as a Assistant Manager.

The Opportunity:

Impact on the Business/Function

• Work is processed and completed within time scales in accordance with procedures.
• Process productivity and quality targets are achieved, and high level of customer service maintained at all times. Issues / problems are fully resolved or escalated, as appropriate. Appropriate action is taken to prevent recurrence.
• Procedural changes / new procedures and changes implemented are fully familiarized and implemented.
• Management Information (MI), other required data, and communication are completed accurately in the prescribed manner on a timely basis to support performance statistics / reports / returns.
• Identify own development needs and seek out appropriate training / guidance / development in order to achieve business goals (e.g.: productivity / accuracy improvements in process).
• Actively participating in cross training to meet the contingency needs of the process.
• End of Day Checklists
• Daily / Monthly Management Information (MI)
• Performance Level Agreement
• Feedback from internal/external customers
• Department Quality Trackers

Customers / Stakeholders

• Provide service excellence and drive quality of work for improving customer satisfaction.
• To meet or exceed internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified, resolved, and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Feedback from internal/external customers
• Evidence from PLA review and department Quality Trackers
• Evidence from Quarterly Client Service Best Practice Framework testing

Leadership & Teamwork

• Self-development through soft skills training, personal development plans and performance management reviews.
• Strive to meet business objective of enhancing self-ability.
• Create robust, friendly and accepting environment where skills and knowledge are shared and differences are used as platforms to greater understanding, in order to achieve team and business goals.
• Awareness of individual and departmental performance targets, objectives and achievements.
• Knowledge and experience is shared with team members, providing assistance on referred / technical issues.
• Progress reviews on performance are undertaken within agreed time scales, and positive action taken on advice, feedback and guidance, in a constructive manner.
• Feedback from own team members and other related teams.
• Signoff 1 to 1\xe2\x80\x99s using scorecards.
• Performance Development Plans Review.
• Evidence during team briefings / team meetings held.

Operational Effectiveness & Control

• To continually assess operational risks associated with daily work and risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within team for implementation and recognition.
• e-TCS submissions and reports.
• Observation from line management.
• Yellow Belt Certification

What you\xe2\x80\x99ll do:

Role Context

• Role will be located in Bangalore, India and will cover primarily the HBUS Confirmation/Settlements/Investigations work. Will be required to interface with the various business areas in UK as well
• Jobholder will be required to work closely with the team to ensure BAU functions are carried out accordingly within the stipulated Performance Level Agreement (PLA).
• Global Resourcing is a key strategic initiative of the HSBC Group for centralizing back office and voice related operations of Group entities from around the world. Global Resourcing is a major contributor to the Group Strategic Plan of improving the cost income ratio of its businesses
• The jobholder has the authority to make decisions with respect to the management of the processes / queues under his responsibility on a day-to-day basis but has to refer to Asst. Manager- Operations, Manager \xe2\x80\x93 Operations, Vice President \xe2\x80\x93 Operations, and / or business partners for any major incidents that affect continuous business operations and efficiency of the GSC. He/she has limited authority to implement courses of action under a contingency situation.
• The job holder is guided by the Head of Shared Services, Global Resourcing, Group Standards Manual and Group Operations FIM and local laws and regulations.

Management of Risk

• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Requirements

What you will need to succeed in the role:

Knowledge

• Working hours will be primarily Night Shift ie., 8.00 AM to 6.00 PM EST (US hours)
• Experience in Securities/ Foreign Exchange & Money Market or Derivatives would be an advantage
• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.

Experience

• Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position

Skills

• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Good conversational/telephone skills
• Ability to learn quickly and transfer knowledge appropriately
• Ability to understand and interpret numeric data
• Minimum, basic computer knowledge
• Flexibility to work shifts
• Ability to build rapport with and relate to a wide range of people
• Ability to maintain focus while working with voluminous data
• Ability to multi task
• Committed to equal employment opportunities

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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