Job Description

Key Responsibilities:IT Project Management

1. Project Planning & Coordination:

o Assist in defining project scope, goals, and deliverables in collaboration with stakeholders.

o Create detailed project plans, timelines, and resource allocation strategies.

2. Execution & Monitoring:

o Oversee project implementation, ensuring adherence to quality, budget, and timelines.

o Track progress, resolve issues, and provide regular status updates to stakeholders.

3. Risk Management:

o Identify potential project risks and implement mitigation strategies.

o Ensure compliance with organizational and industry standards.

4. Collaboration:

o Work closely with cross-functional teams, including developers, vendors, and end-users.

o Facilitate communication between stakeholders to ensure smooth project execution.

IT Support Management

1. Team Leadership:

o Supervise the IT support team, providing guidance and training as needed.

o Manage schedules, allocate tasks, and ensure timely resolution of support.

2. System & Infrastructure Maintenance:

o Oversee routine maintenance and upgrades of IT systems, hardware, and software.

o Ensure minimal downtime and quick resolution of system issues.

o Manage system reporting and development requirements

3. User Support:

o Oversee IT helpdesk operations, ensuring prompt and effective issue resolution, including after-hours support

4. Performance Monitoring:

o Analyse support metrics to identify trends and improve service delivery.

o Implement strategies to enhance end-user satisfaction and support efficiency.

Strategic Contributions

1. Technology Advancement:

o Research and recommend new technologies to enhance operational efficiency.

o Participate in the development of IT policies and best practices.

2. Budget Management:

o Assist in preparing and managing the IT budget for projects and support operations.

o Evaluate cost-effective solutions for IT needs.

3. Compliance & Security:

o Ensure IT operations comply with legal and regulatory requirements.

o Oversee data security measures to safeguard organizational assets.

Qualifications:Education & Experience:

IT background certificate(s) with minimum 3 years experiences in IT related fields.

Skills:

Strong understanding of IT systems, infrastructure, and support processes.

Proficient in time management.

Excellent problem-solving and decision-making skills.

Strong leadership, communication, and interpersonal abilities.

Ability to manage multiple tasks and projects simultaneously.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,500.00 per month

Experience:

Project Manager: 2 years (Preferred)
Work Location: In person