Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers grow faster than others. If you\'re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management and Global Private Banking, to become one of the world\'s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\'s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\' needs. We are currently seeking an experienced professional to join this team in the role of Assistant Manager Mortgage Specialist. Principal Responsibilities Achieve performance expectations and contribute towards the mobile sales\' business and bottom line, in line with the WPB management strategic direction. To actively work with Business Development Team to grow under-construction loans, while maintaining a good balance between sub-sales, refinancing and under-construction business segment. To champion and drive a culture that supports the HSBC branded customer experience Driving performance improvement through regular observations of their teams\' engagement/interactions with clients, and through effective 1-1 coaching. Coaching meetings should cover discussions around strengths and development areas with the aim to develop an action plan to improve overall performance. Driving, Equality, Diversity and Inclusion within all relationships. With the aim of creating gender balance, building empathy and engagement and leading an inclusive environment toward both colleagues and customers Effective management of employee regrettable attrition rates. Creates positive staff morale, motivation and actively manage performance of the premier team. To safeguard the Bank from loss and always protects Understand and adhere to both the letter and the spirit of all laws, regulations and regulatory guidance that apply to my role, promptly reporting any breaches in accordance with local procedures. Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks. Ensure adherence to applicable Global, regional and country standards and policies (including GSM, FIMs, and BIMs). Ensure 100% completion of mandatory training within deadlines. Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets. Safeguards the Bank from loss and always protects the Bank\'s reputation Requirements Requirements Bachelor Degree in any field At least 2 to 5 years of experience in a financial institution with relevant experience in managing a sales team Good knowledge and experience in Retail Banking Products (ie Mortgages, Cards, Balance Build & Personal Loans) At least 1 to 2 years in a sales leadership role managing sales team performance with experience in providing a high service standard. Strong problems solving skills is key to the role. Excellent commercial acumen, leadership, analytical and interpersonal skills. Must be able to make independent decisions with minimal supervision. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Malaysia Berhad

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