Job Description

Job description

Business: Global Banking & Markets - Markets Operations

Open positions: 1

Role Title: Assistant Manager Operations

GCB: 7

Location (Country / City): Malaysia

Recruiter Name: Anthony Lim

The Opportunity:

The Derivative Settlements and Investigation team performs settlements and investigation activities for cross-asset derivative product like Fxo, Equity derivatives (SED and Prime Finance) and Fixed income derivatives for Global loactions.

What you'll do:

Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures

Impact on the Business/Function

• Good understanding of DTP, Sophis, Summit, Murex, TLM, GPS payments, Swift messaging, GMG systems
• Sound understanding of Markets Operations, products traded, trade life cycle
• Experienced operations professional, preferably in off shore operations; with a focus on Markets Operations
• Able to demonstrate leadership skills with the potential to enhance further
• Ability to multi-task and support multiple stakeholders
• Hands on experience of processing and supervisory functions
• Awareness and appreciation to operations risk and control and exception management
• Ability to implement initiatives and work as part of a team
• Strong communication skills with the ability to manage local and international relationships across an organization
• Attention to detail and a hands on approach to with local managers implement process change and improve efficiency and control
• Familiar working knowledge of associated technology ? As per respective SLAs
• All trades settled before cut-off times and in consideration of the duties of other functions
• All breaks investigated within Day 1
• Actions every 1 to 2 days
• Cause of break, root cause analysis
• Timely and accurate escalations as per escalation matrix

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Periodical MI submitted accurately and in line with customer and business needs.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.
• Attend Client Service training
• Positive feedback from internal/external clients
• Nil adverse feedback from internal/external clients
• All client correspondences are attended to within the Client Service Model guidelines

Leadership & Teamwork

• Motivate and develop colleagues to meet business objectives.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Advice and guidance is given in a constructive manner and positively.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives, providing assistance on referred / technical issues.
• Facilitate continuous learning through work rotation
• Conduct and participate daily buzz sessions
• Attend manager meetings
• 360 degree feedback
• Training plans, buddy ups
• Additional allocation, tasks
• GPS scores, Team buildings, RnR events
• Attrition scores
• Townhalls, annual events

Operational Effectiveness & Control

• Management information, KRI and KPI reporting, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.
• Continue evaluate key control framework for the process and the team.
• Responsible for ensuring completion of end of day checks and exception reporting in various internal systems.
• Maintain equipment, systems and general work environment in good condition.
• Ensure adherence to the Company's requirements including but not limited to Data Protection Act, Premises Security, Compliance issues / requirements.
• Nil compliance, regulatory, FIM, SOX breaches
• Nil audit findings (internal / external) of any risk level
• Nil repeated findings during group audits or TPC review
• Ensure all mandatory trainings are completed
• Operational incidents such as # of missed settlements, value of missed settlements, OD Costs
• UAT testing as per schedule
• Ideas inc, YB Charters, Change workshops
• DIMs, FIM, Escalation Matrices, Management circulars and
• Internal Control Monitoring plans, Audit and BRCM reviews, contributions to the RCA, etc

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

• Ensuring implementation of any realignment of TOM activities
• Pro-actively review and identify knowledge/control gaps within process and take necessary action to mitigate risks.
• Thorough review of procedures/controls to be conducted periodically.
• Ensure MO and AMO's are able to facilitate training of new hires or cross-training for other colleagues.
• Job holder is required to keep abreast of changes/happenings across all regions and communicate the same to team members.
• Job holder is responsible for ensuring that quality checks are performed. Identify areas of concern for processing team and ensure MO and AMO's produce specific training requirements to ensure any internal / external errors can be minimized.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• Role will be located in BLR.
• The job holder will have people responsibility.
• The job holder will be responsible of managing the day-to-day operations during the assigned work hours.
• The job holder is required to ensure that the functions are completed on a daily basis where required.
• Job holder will be required to work closely with the existing AMO in the team to ensure BAU functions are carried out accordingly within the stipulated Performance Level Agreement (PLA).

Management of Risk (Operational Risk / FIM requirements

The job holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

Role includes monitoring of age exceptions for Settlements, Reconciliations/ Investigations

The team is allocated an amenities budget, part of which contributes to the larger team funds for RnR activities. With the budget of the team itself, the manager is responsible for its effective use.

Requirements

What you will need to succeed in the role:

Knowledge

• Experience in Derivative settlements and Investigations would be highly advantageous, or other line Operations teams
• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.

Experience

• Payments and/or cash management experience
• High pressure operations environment
• Experience in broad (eg firm-wide) project implementation
• Managing senior stakeholders

Skills

• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Good conversational/telephone skills
• Ability to learn quickly and transfer knowledge appropriately
• Possess knowledge on MS Office with good numerical and analytical skills.
• Flexibility to work shifts.
• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
• Ability to maintain focus while working with voluminous data
• Ability to multi task
• Committed to equal employment opportunities
• Good Communication, planning and organizing skills.
• Good Management skills and initiate improvements.
• Able to work under challenging environment with tight timelines.

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You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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***Issued By HSBC Electronic Data Processing (India) Private LTD***

• The information contained in this job description is a true and accurate reflection of the job as specified.