Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.\' Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Manager. Why join us Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims processing for multiple balance sheets across multiple business location. The Opportunity: The successful candidate will be responsible for completing Business as usual process of Fixed Income process under Mandatory Corporate Actions for both proprietary and SED businesses across entities. The role occupant is also responsible for processing the day to day events, ensuring controls are adhered to, and client queries are turned around quick. What you\'ll do: Customers / Stakeholders HSBC offices globally Various Custodians and Agents Globally Internal customers within the various locations in UK/ Hong Kong/ France as a whole. Support multiple business lines per below: Fixed Income - including proprietary trading, SED, Credit and Fixed Income including equity linked bonds, Fixed Income bonds, stock lending, Bonds and Repo\'s. Leadership & Teamwork Complete the Business as usualprocess as a team that\'s focused on Asset Services Fixed Income process across multiple entities focusing on technical aspects. Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Supporting the initiatives undertaken by the management, Global Banking Market. Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager Ensure that as part of the team all queries are dealt with within 24 hours. Ensure escalation takes place where necessary Work with the change team to provide detailed requirements and ensure projects are delivered on time Support process manager whenever required Operational Effectiveness & Control Ensure daily operational efficiency by effective Business as usualcompletion, market specific requirements/procedures visibility and performance monitoring of various systems in own process. Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence. To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations To consistently maintain a high level of customer service by achieving established SLAs. To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines. Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis. Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company . Ensure that all notifications that are sent to your customers are accurate and on time. Consistently maintain a high level of customer service. Requirements What you will need to succeed in the role: A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity. Experience in Global Market Operations, majorly in Asset Services FI covering Corporate Action, coupon and redemption on various markets including UK, Europe and Asia. Knowledge of Merit/TREATs/RIMS/TLM/BBG/SUMMIT/ASPA/GPS systems. Specific market knowledge of the role advertised is beneficial Strong understanding of risk and risk management in FI Corporate Action, coupon and redemption. Excellent knowledge of different Mandatory corporate event types. Practical and working knowledge of operations functions is preferred. Attention to detail along with speed and accuracy are important, along with the ability to work in a team. Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills. Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements. Attention to detail and accuracy. Customer focused and committed to providing a high quality service. Able to work in pressurized environment and manage priorities effectively. Strong collaborative management skills with the various stakeholders Problem solving skills and ability to drive process improvements High integrity and professionalism Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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