Job Description

Job description

Business: HDPM

Open positions: 1

Role Title: Assistant Manager Operations

Global Career Band: 7

Location (Country / City ): Malaysia, Kuala Lumpur

Recruiter Name : Mohd Ridzuan/ Darren

Why join us?

We look for people who are ambitious and want to develop their career while making a strong contribution to Asset Services to help and achieve Service Delivery. Our connected work force helps us meet the needs of clients.

The Opportunity:

Career growth, different ideas and perspectives help us innovate, manage risk, and grow of the business which constantly need change in a sustainable way.

What you\xe2\x80\x99ll do:

1. Understand the processes\xe2\x80\x99 functions and objectives irrespective of Business Areas to be able to custom design the AMO report layout for respective processes.

2. Ensure timely and accurate reporting by all AMOs and MOs.

3. Create Supporting Templates and prepare guidelines for Operations to use.

4. Produce, update and implement Diary Watch Database for all Departments.

5. Prepare and Update Emergency Escalation Plan for Operations Teams.

6. Create and implement Leave Planner to Operation Teams and Compile Operation Teams\xe2\x80\x99 Leave

7. Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.

8. Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data

Requirements

What you will need to succeed in the role:

Knowledge

\xc2\xa7 A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.

Experience

\xc2\xa7 At least 3 years\xe2\x80\x99 experience in managing MI reporting, report analysis and administrative work and minimum 2 years\xe2\x80\x99 experience in supervisory skills with exposure to appraisals, counseling, team building and staff development.

Skills

\xc2\xa7 Good Communication, planning and organizing skills.

\xc2\xa7 Possess knowledge on MS Office with good numerical and analytical skills.

\xc2\xa7 Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.

\xc2\xa7 Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.

\xc2\xa7 Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.

\xc2\xa7 Experience in producing and preparing reports.

\xc2\xa7 Good Management skills and initiate improvements.

Able under challenging environment with tight timelines.

What additional skills will be good to have?

Has exposure to Corporate Action or Securities Services life cycles will be an advantage

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing Malaysia Sdn.Bhd ***

HSBC