Job Description

O2C Team Lead (Cash Application, Billing and Collection)

s:

1. Team Leadership & Development

Supervise and mentor AR team members of 10-15 FTE's. Assign tasks, monitor performance, and conduct regular evaluations. Provide training and development opportunities to enhance team capabilities.

2. Collections Management

Oversee collection activities to ensure timely recovery of outstanding receivables. Implement effective collection strategies to reduce Days Sales Outstanding (DSO). Monitor aging reports and escalate delinquent accounts as needed. Coordinate with external collection agencies when necessary. Reconciliation of sales vs collection and handle the variance with respective stakeholders.

3. Cash Application

Ensure accurate and timely application of customer payments. Reconcile customer accounts and resolve unapplied or misapplied payments. Collaborate with treasury and banking teams for incoming wire transfers and receipts. Maintain documentation and audit trails for all cash application activities.

4. Dispute Management

Investigate and resolve customer disputes related to billing, payments, or credits. Collaborate with sales, customer service, and billing teams to address root causes. Track and report dispute trends and resolution timelines. Maintain a log of disputes and corrective actions taken.

5. Reporting & Analysis

Prepare and present AR metrics including DSO, collection effectiveness, and dispute resolution rates. Analyze data to identify process inefficiencies and recommend improvements. Support internal and external audits with required documentation. Prepare/Review Balance sheet reconciliation for O2C domain ledgers

6. Compliance & Process Improvement

Ensure adherence to company policies, financial controls, and regulatory requirements. Identify and implement process enhancements to improve AR operations. Leverage ERP systems and automation tools to streamline workflows.

Job Requirements:

Accounting / Finance Graduate with 6 years + of experience in Cash Application process, O2C Month End Financial Close, AR Financial Reporting, Collections, billing & Customer Master Data experience. Experience with SAP or S/4HANA is essential. Fluent in Mandarin and English to serve Mandarin speaking market.
Job Type: Full-time

Pay: From RM6,000.00 per month

Work Location: In person