Job Description

Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers grow faster than others. If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Within HSBC Technology and Services, Global Operations (HOST) is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

We are currently seeking an experienced professional to join our payments team in the role of Assistant Manager Payment Services. Principal Accountabilities To manage onshore MYH Payment Operations (Local Payments \xe2\x80\x93 Rentas, MEPS, Rentas Position Desk; Cross border TT \xe2\x80\x93 Inward & Outward; Callback process, Investigation and Cables; Salary processing and e-Pintas) and provide oversight management for the GSCs directly supporting MYH Payments (Cross border TT, Local Payments, Salary Processing, Investigations, charges & Cables, Call back processes). Role holder is also the GSC Liaison and ensure that the work being performed are in compliance with established controls and procedures as required by rules and guidelines ie. BIM, FIM, audit recommendations, local regulations and business practices. To provide quality customer services on time through efficient and cost effective processing. To participate in industry and bank wide initiative directly/indirectly related to Payment Services. To manage direct and indirect cost while working closely with business and other departments to ensure that processes are aligned to business expectations. To ensure Quality Assurance checks are completed on daily basis by GSC teams and an independent sampling is also completed in order to detect any potential regulatory breaches. This role will also provide coverage in terms of officer tasks not limited to processing of e-Pintas, Government salary and pension processing, callback, charges and cables queries from GSCs or business, Bill Payments and Central Bank EOD reconciliation and settlement approvals. He/She is also the subject method expert on FEA regulations and is required to provide support to GSC staff and coordinate or collaborate with business and Regulatory Compliance team to resolve FEA queries.
The role will also entail the handling / management of projects which are regulatory driven in nature or process efficiencies in
nature. The role holder will need to ensure all considerations are noted and implemented utilizing the experience and expertise
within the remit of payment processing and CASH BOP reporting. The role holder is required to ensure that target timelines.

• Contribute to cost efficiency of areas under his/her responsibility.
• Contribute to the efficient operations of the department and to work towards zero defect processing.
• Safeguards the Bank from potential loss arising from fraud and regulatory breaches/risk.
• Review processes and ensure all regulatory requirements are met and ensure the bank does not incur regulatory penalties and reputational risks.
• Ensure that all transactions are processed by GSC teams and onshore are completed within the agreed SLA and cut-off times as required by business partners.
• Manage the department to ensure that the work is completed within the established service standards and controls.
• Support BAU operations of the Bank to provide quality customer service to all LoBs clients.
• Contribute to the development and staff\xe2\x80\x99s training by identify the appropriate training needs.
• To maintain and observe the right controls to mitigate HSBC\'s risks exposures.
• Responsible to escalate unusual activity around certain customers, accounts or transactions, test the effectiveness of the process\'s financial crime risk controls, and enhance in-depth intelligence about emerging risks to the bank.
• Safeguard the Bank against financial, system, compliance & reputational.
• To adhere to the Financial Crime Risk\'s policies and FIMs. This includes Anti-Money Laundering (AML) and Counter Terrorist Financing & Sanctions and Anti-Bribery and Corruption.
• Reduce expenses and implement costs-saving projects.

Requirements
Qualification

• Strong knowledge in CBIDs, Swift and BOP Codes.
• Strong knowledge in GWIS and HUB/HFE (Payments related, signature verification).
• Strong knowledge in ORM TT/IRM TT process and procedure.
• Computer literate (Microsoft Word, Excel, and other window applications).
• Strong understanding of the applicable regulatory & compliance requirements relating to Payment Processing
• Strong communication skills.
• Excellent planning, organizing and prioritization skills.
• Strong numerical skills \xe2\x80\x93 capacity planning and resource optimization.
• Strong leadership skills \xe2\x80\x93 ability to motivate and manage small teams.
• Strong decision making skills \xe2\x80\x93 ability to take tough decisions keeping in mind business objectives.
• Strong problem solving skills \xe2\x80\x93 ability to think quickly and act in tough situations.
• Self-driven with a \xe2\x80\x98Can Do\xe2\x80\x99 approach.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised. Opening up a world of opportunity. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Malaysia Berhad