Job Description

Position : Assistant Manager - Protech & Internal IT

Salary : up to RM 8,000

Location : Kepong

Working Days / Time : 8.30am - 5.30pm / Mon - Fri

Responsibility

Assist in technical day-to-day ICT infrastructure, Managed Services, and Internal IT operations to ensure high availability, performance, and reliability.

Plan, coordinate, and support the delivery of ICT and Managed Services projects, ensuring alignment with client requirements, timelines, and service-level agreements (SLAs).

Lead and support Protech and Internal IT teams by assigning tasks, monitoring performance, and ensuring effective collaboration to meet service delivery goals.

Manage the provisioning, monitoring, and continuous improvement of Managed Services (e.g., cloud, network, cybersecurity, IT support), ensuring compliance with ITIL or similar frameworks.

Act as a point of contact for clients and internal stakeholders to understand business needs, provide updates, and ensure service expectations are met.

Provide advanced technical support for escalated issues in ICT systems, networks, or applications, working with vendors and internal teams to resolve problems.

Monitor service performance and prepare regular reports on system health, incident resolution, and SLA compliance for internal review and client reporting.

Identify areas for operational improvement within ICT, Managed Services and internal IT environments, proposing and implementing enhancements to improve efficiency and service quality.

Maintain accurate documentation of systems, processes, project plans, and service records to support knowledge sharing and compliance.

Ensure all ICT, Managed Services, and Internal IT operations follow regulatory, security, and compliance standards, mitigating risks through proactive measures.

Assist in resource allocation, capacity planning, and budgeting for ICT, Managed Services and Internal IT initiatives.

Support onboarding, training, and continuous skill development for technical staff to ensure they stay up to date with current technologies and best practices.

Requirement

Bachelor's degree in information technology, Computer Science, Engineering, or a related field.

Relevant certifications such as ITIL, CompTIA, Cisco (CCNA/CCNP), Microsoft (MCSA/MCSE), or equivalent is an advantage.

Solid understanding of ICT infrastructure (servers, networking, cloud platforms, cybersecurity, etc.).

Hands-on experience with Managed Services tools and practices (e.g., remote monitoring, ITSM platforms, backup solutions).

Knowledge of service delivery frameworks such as ITIL or COBIT.

Job Type: Full-time

Pay: Up to RM8,000.00 per month

Work Location: In person