Job Description

MM HOTELS SDN BHD

OSK Group is a conglomerate with a solid business track record spanning over 50 years. The Group has diversified business interests in property development and investment, construction, financial services, industries and hospitality. It has over 2,000 employees across its business operations in Malaysia, Vietnam and Australia. Its main holding company, OSK Holdings Berhad, is listed on the Main Market of Bursa Malaysia.

Other Info

• Job Location: PAHANG
• Published on: 26 Jun 2023
• Deadline: 31 Aug 2023 (35 more days)

Vacancy

ASSISTANT MANAGER, RESERVATION

Description

1. Responsible to the Front Office Manager for the maintenance of accurate and complete Reservation records. 2. Through His Management and supervision, a complete control of the Hotel Booking situation, working on maximizing the Rooms revenue. 3. Supervis

Tasks & Responsibilities

1. Be Fully Aware of the Booking situations at all times, and supervise the Reservation Clerks / Supervisors in order to maximize the Hotel Sales with the highest possible Average Room Rate.
2. Ensure that all reservations are recorded on standard forms attached with the concerned correspondence, and they are filed by arrival date in easily accessible Files.
3. Prepare the 10 Days and 3 Month Forecasts on Timely Basis for Review By the Front Office Manager and Distribution.
4. Ensure that Incoming Faxes requiring a reply are answered with minimum delay, and whenever possible the same day of received.
5. Bring to the attention of the Front Office Manager dates when the Hotel availability status should be changed, and update the sales office with the hotel availability accordingly.
6. Fully responsible of the Tour Operators / Travel Agents correspondence regarding reservation decisions especially in the critical periods, Allotment Increase, stop sales, release period amendment
7. Advise the Front Office Manager of reservations, which are particularly noteworthy, so a decision can be taken in regard of the Room Rate and the V.I.P Status.
8. Ensure that the reservations taken by the phone are answered promptly and politely, and according to the Hotel answering script.
9. To use and to train the reservation personnel using the up-selling techniques in order to maximize the rooms revenue.
10. To ensure that all Rooming lists for the group\'s reservations are received on time and accurately inserted into the Computer system.
11. To ensure that all the Definite reservations are guaranteed, to minimize the last minute non-guaranteed cancellations.
12. To sell most of the Hotel Outlets and facilities whenever possible.

Accountabilities

1. To build a strong and competent team by identifying, recruiting, nurturing and retaining suitable talents.
2. To build and maintain a high-performance culture through leadership by example, effective performance management and mentoring of staff.
3. To ensure that you and your team behave in a manner that reflects the Group\'s vision and core values when dealing with internal and external stakeholders.
4. To extend assistance and co-operation to all stakeholders in a cohesive and co-operative manner whenever the opportunity or need arises.
5. To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
6. To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
7. To be fully aware of and be in full compliance with the Group\'s policies and procedures all times.
8. To be fully aware of and be in full compliance with all laws and regulations that affect your job function or the industry you are involved in.
9. To exercise reasonable care and caution to ensure that the confidentiality of Company\'s documents and all material information in relation to the business is not compromised.
10. To produce timely and accurate reporting of your business or operational activities to your superior(s).
11. To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).
12. To ensure that you have a clear and accurate understanding of the industry you are operating in, including operational challenges, trends affecting your industry and accurate competitor analysis.

Competencies

1. Teamwork
2. Customer focus
3. Managing Work
4. Continuous Improvement
5. Integrity
6. Continuous Learning
7. Courage
8. Initiating Action

Education

SPM/DIPLOMA

Experience

GOOD COMMUNICATION SKILSS. ABLE TO WORK UNDER PRESSURE. YIELD MANAGEMENT THINKING. OPERA PMS USER, FULLY UNDERSTAND WHOLE RESERVATION PROCESSES

OSK Group