Job Description

Telekom Malaysia (TM) Hiring! Full Time Assistant Manager Resident Engineer (Contract) in Kuala Lumpur - Ricebowl
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Assistant Manager Resident Engineer (Contract)
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KL City,
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Requirements

• Bachelor's Degree in Computer Science, IT/ Software Engineering, Information Security and Assurance, Network Security, Information Technology Management.
• Cisco Certifications (mandatory): CCNP (Cisco Certified Network Professional) or equivalent (ENARSI, ENSDWI). Implementation and troubleshooting for advanced routing technologies and services
• Arista Certifications (highly desirable):Arista Cloud Engineer (ACE) Certification Program
• Juniper Networks Certifications will be an added advantage

WE VALUE

• Minimum 5 years of experience in network engineering, design, and implementation.
• Cisco Networking Technologies: Expertise in various Cisco solutions, such as:
• Cisco Routing and Switching (IOS, NX-OS)
• Cisco SD-WAN
• Arista Networking Technologies: Proficient in data center network solutions (ACE 4 and above).
• Routing and Switching Protocols: Deep knowledge of protocols like BGP, OSPF, EIGRP, MPLS, VRF, etc.
• Network Automation and Programmability: Familiar with network automation frameworks (e.g., Python, Ansible, NetConf/YANG, REST APIs) is a plus.
• Troubleshooting Tools: Proficient with tools such as Wireshark, SolarWinds, Cisco DNA Center, and other network management systems.
• ISP Routing Network Protocol: Strong proficiency in ISP protocols, particularly BGP and EIGRP, with solid troubleshooting abilities.

Responsibilities

• POC (Single Point of Contact): Act as the primary contact for urgent issues and faults involving critical circuits.
• Monitoring & Troubleshooting: Ensure optimal network performance by identifying and resolving hardware, software, and connectivity issues.
• Incident Management: Deliver onsite support for escalated incidents, ensuring quick resolutions and consistent updates to stakeholders.
• Network Health Checks: Conduct regular assessments to identify areas of improvement.
• Tier 2 & 3 Support: Deliver advanced support for complex network issues, including leading troubleshooting efforts and managing technical communications.
• Problem Analysis: Perform root cause analysis and implement long-term solutions for recurring issues.
• Documentation & Reporting: Develop and maintain up-to-date network documentation, and deliver regular performance and incident reports.

Benefits

• Annual Leave
• EPF
• SOCSO

Skills
Civil Engineering Construction Management AutoCAD
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