Job Description

Job Summary

We are looking for a proactive Assistant Manager to support the Store Manager in the daily operations of our retail outlet. You will be responsible for driving sales, managing staff shifts, maintaining inventory accuracy, and ensuring excellent customer service. The ideal candidate is a hands-on leader who can supervise the floor and handle administrative duties when the Manager is away.

Key Responsibilities

Sales & Customer Service:

Assist the Store Manager in meeting monthly sales targets and KPIs. Handle complex customer inquiries, complaints, and product returns professionally. Train staff on product knowledge and upselling techniques to increase Average Transaction Value (ATV).

Staff Management:

Prepare weekly duty rosters (shifts) ensuring coverage during peak hours (weekends/public holidays). Monitor staff attendance, punctuality, and grooming standards. Assist in recruitment (screening resumes, conducting initial interviews via WhatsApp/phone). Conduct on-the-job training for new hires (Sales Associates/Promoters).

Operations & Inventory:

Perform daily store opening and closing procedures (cash balancing, POS settlement). Manage stock levels, conduct stock counts, and raise purchase orders for replenishment. Ensure visual merchandising (VM) standards are maintained and the store is clean. Liaise with mall management for maintenance or permit issues if required.

Admin & Compliance:

Ensure all staff documentation (letters, leave forms) is organized for HR. Enforce company policies regarding misconduct and disciplinary actions (in line with Malaysian Employment Act).
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Application Question(s):

age date of birth current salary expected salary Are you familiar with IT industry? Reason leaving previous company? Single/Married
Work Location: In person