"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."
Why join us? Some careers grow faster than others. If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.Global Finance is integral to HSBC\xe2\x80\x99s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions.We are currently seeking a high calibre professional to join our team as a Assistant Manager Technical.
What you\xe2\x80\x99ll do: Deliver the Cash & Liquidity Management process in a timely and accurate manner, providing full technical and operational support to Cash Services Management and relevant Business Areas; provide leadership and customer service consistent with Group and Company policies and standards; contribute actively to a cohesive team, working in a supportive environment driven by people-centric values.
The Opportunity: Impact on the Business/Function Brilliant BAU: Currency Funding

• Ensure that account substantiations process for HSBC Public Limited Company (PLC) (HBEU) accounting books held abroad (Nostro accounts) are performed in timely manner.
• Ensure all manual funding advice received from other departments are processed and checked correctly.
• Ensure the Nostro balances are advised to London front office in timely manner to be optimally funded to avoid overdraft costs and to resolve outstanding breaks.
• Ensure escalation procedure is being observed and any unresolved issues are escalated to Manager in a timely manner. 100% Compliance with DIMS policy during desk review.
• Management Information (MI) - maintain agreed MI data and communicate it accurately with supporting statistics/reports/dashboards and within agreed timeframe.
• End-of-Day Checklists.
• Daily Escalation Summary (DES).
• Performance Level Agreement (PLA).
• Feedback from Cash Management stakeholders and Change teams.

Customers / Stakeholders

• Problem situations are proactively identified, resolved, and escalated to give maximum customer satisfaction, most importantly to the Front Office
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer. Appropriate measures are taken to improve quality and prevent recurrence
• Actively participate in 360-degree, working group, BAU meeting and appropriate forums
• Provide feedback to Manager on possible client engagement initiatives
• Periodical MI submitted accurately and in line with customer and business needs
• Consistently monitor client engagement across teams and establish good working relationship across departments
• Feedback from Cash Management stakeholders and Change teams
• Evidence from PLA review.

Leadership & Teamwork

• Take ownership over all technical issues within team and resolve or escalate in appropriate and timely manner.
• Share knowledge, best practice, and experience with colleagues at all levels to ensure they achieve their goals and business objectives.
• Plan and discuss with AVP career development plans. Feedback from colleagues.
• Performance Development Plans Review.
• Evidence during team briefings / team meetings held.

Operational Effectiveness & Control Risk & Control

• Embed risk and control principles in daily processes (e.g., Information security, segregation of duties) to their work and any under their supervision.
• Perform regular quality and control checks on assigned queues / process.
• Manage internal errors and internal quality trend. Suggest, implement, and monitor preventive measures.
• Participate actively in Risk and Control forums.
• Communicate and implement procedural changes and initiatives.
• Assist in contingency planning for the teams and process.

Value for Money

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Provide feedback to Manager on bottlenecks, hotspots, dependencies to increase process efficiency and possible saves.
• Encourage and support initiatives originating within the team for implementation and recognition.
• Continuously drive efficiencies with the teams and encourage teams to participate in change initiatives.
• Timely and accurate update of Daily Escalation Summary.
• iCATS submissions and reports.
• Evidence of updated Business Continuity Planning (BCP) / Business Impact Analysis (BIA) documents.
• Observation from line management.

Role Context

• The role will be in Global Service Centre GSC KL and will be required to interface with the various business areas within Markets & Securities Services (MSS), HSBC Securities Services (HSS), Payment, Front Office, and Relationship Managers.
• The jobholder will be required to work closely with the team Manager in the team to ensure BAU functions are carried out accordingly within the stipulated Performance Level Agreement (PLA).

Management of Risk

• The jobholder will also continuously reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This can be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department

Observation of Internal Controls

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer, or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules, and codes with which the business must comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Role Dimensions

• No direct report
• Cash Management manages London, Paris, Amsterdam, Brussels, Dublin, Geneva, Luxembourg, Madrid, Dubai, Bangkok and Hong Kong nostro accounts for 83 currencies and 184 cut-off times

Requirements
What you will need to succeed in the role:

• A working knowledge of MSS processes and trade lifecycle.
• A working knowledge of regulatory reporting would be advantageous.
• Strong understanding of Management Information (MI) reports.
• Ideally 2+ years tenure within an MSS Operations environment, exposure to Cash Management, Reconciliations and/or Foreign Exchange (FX) Operations functions is essential
• Proficient with MS Office and with good numerical and analytical skills
• Abilty to manage good relationships across mutiple business lines and MSS Hubs
• Ability to solve complex problems, articulate requirements and implement change
• Escalation \xe2\x80\x93 ability to recognize when an issue should be escalated and communicate it effectively to higher management to reach resolution
• Ability to build rapport with and relate to a wide range of people
• Ability to learn quickly and transfer knowledge appropriately
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills
• Ability to spot and deliver on process improvement opportunities
• Able to work under challenging environment with tight timelines

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You\xe2\x80\x99ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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