Job Description

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The Mercedes-Benz Group AG (former Daimler AG) is one of the world\'s most successful automotive companies. With Mercedes-Benz AG, we are one of the leading global suppliers of premium and luxury cars and vans. Global Service & Parts (GSP) is responsible for the worldwide Service & Parts business of the Mercedes-Benz Group.
The newly established entity, Mercedes-Benz Parts Logistics Asia Pacific, will be part of the global Mercedes-Benz Group After-Sales supply chain network, covering the regional distribution hub, regional Asia Pacific functions and the center of competence supply chain steering Asia Pacific. The future Regional Logistics Centre is currently under construction and will start operations in 2023. The future Regional Logistics Centre (RLC) in Senai (Johor Bahru) will be a key facility in the global GSP Parts Logistics Network and will serve as a distribution site for spare parts to 24 countries in the Asia Pacific region. It will take care of the importation, the storage as well as the regional management of spare part and accessories distribution.
This vibrant passionate international team is eager to offer an outstanding service to our customers therefore; we hope you will be as passionate about our products as much as we are. If you bring a flexible mindset, willingness to learn, communicate and coordinate activities in an agile collaborative environment, you are the person we are looking for.
Your tasks & responsibilities:
- Validating and monitoring a smooth operations of the Technical quality control areas in the supply Chain logistics processes.
- Management of team and job performance of team members and management of personnel issues where necessary.
- Process claim returns based on technical and justifications based on qualified audit inspections.
- Support with the Technical audits, system and business development and planning strategies for the future regional logistics center in the import and export automotive parts business out of the country.
- Ensuring validation of high quality of part quality control and data management.
- Close collaboration and supervision on warehouse activities and execution of vendor decisions.
- Support the administration, programming incl. documentation and compliance to the guidelines of TRP processes in the area of fulfilment, planning, transportation, BI and master data.
- Support the administration, documentation and compliance to the guidelines of SAC Free Zone where applicable.
- Documenting and development of work instruction and workflows for the approved end to end processes for system and business processes along the relevant SCM E2E areas.
- Handling of customer escalations and special requests.
- Clarification and verification on parts quality and escalations with Central governance.
- Support in all part verification and technical support in warehouse.
- Monitor and support on processing and programming workshop keys, remote keys and parameterization of any control units.
- Perform technical evaluation and investigations of parts as and when required.
- Monitor and analyze customer requirements, business development and mapping out processes to implement improvement measures where necessary.

Job Requirements:
- Degree/Diploma in Business Administration, Engineering, Supply Chain Management, Logistics or any discipline.
- Excellent computer skills especially in MS Office - Word, PowerPoint and Excel.
- Min 3-5 years related working experience in Automotive Parts business, Supply Chain or Logistics Experience.
- Extensive knowledge of spare parts business and operations, preferably with After Sales Service Advisor role.
- Extensive communication, negotiation and presentation skills.
- Able to manage team and handle conflict.
- Excellent communication skills & Interpersonal Skills.
- Good working performance individually and as a team.
- Strong command of English is required to communicate with regional countries in Asia Pacific and MB Global GSP colleagues.
- Added advantage but not necessarily compulsory:- - SAP Knowledge EWM, CRM, ECC.
- Mercedes-Benz Logistics system - Star Order Plus

- Technical knowledge of automotive and technical documentation,
- Spare parts system like WIMS, VEDOC, ODUS, AGDOK, EWA Net etc.
- Experience, knowledge and understanding of the Laws, regulations and guidelines of Free Zone Operations.

Mercedes-Benz