Job Description

If you are looking to excel and make a difference, take a closer look at us The Senior Executive/Assistant Manager, Chargeback & Dispute Management will be responsible for attending to all issuing related disputes to meet performance standard set and to ensure compliance of creditcards & debit cards guidelines and rules. The role reports to Manager, Chargeback & Dispute Management (Card Operations). To analyze, process, conduct investigation on Issuing transaction disputes and to ensure that all Retrieval Request, 1st Chargeback, Representment, Pre Arbitration, Arbitration, pre compliance and compliance transactions are performed within the stipulated time frame as specified in Visa and MasterCard rules and regulations to minimize monetary losses. To review all Issuing related disputes and ensure that all action codes used are appropriate and being approved within the same working day. To review on rejected Chargeback transaction and re-key into system for recovery purpose. To check and ensure that Chargeback documentations furnished to the Acquirer are adequate and sufficient to support Chargeback performed. To monitor and review decision made on Exception Report on late settlement/ insufficient/ blocked account and perform necessary action on the transactions. To draft and prepare Chronological Events for financial related dispute cases meant for Pre-Arbitration, Arbitration, Pre-Compliance and Compliance case. As checker on maker\'s works- daily transmission, file due transaction and decision made on all Issuing dispute transactions forwarded by Customer Service/ Fraud department, liable/ verification letter, GL entries. Perform daily reconciliation and monitoring of GL Account and for tabulation of month-end ageing buckets and statistics on Balance Sheet Review including the BNM reporting. Attending to resolution and mediation of case filed by Cardholders to Ombudsman for Financial Services (OFS) and Consumer Tribunal Court. Participate UAT until it successfully cutover to Production with no hiccups. Ensure deliverables meet the standard requirement and quality, and to comply with bank policy & regulation, BNM guidelines and Card scheme rules as necessary. Job Requirements: Malaysian citizen. Candidate must possess at least a Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent. Minimum 3 years of working experience, preference in Dispute Resolution and Chargeback Handling. Possess good written and spoken English and Bahasa Malaysia. Proficient in Microsoft Word and Excel. Knowledge on Credit Card system i.e Asccend, Dispute Manager System (DMS) and knowledge in handling Visa & MasterCard dispute cases. Possess good communication and reporting skills, analytical and self-motivated. Strong team spirit player with a positive attitude and having the drive to improve processes.

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