Job Description

Date Posted: 2024-06-18Country: MalaysiaLocation: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia:

• Provide administrative support on daily day to day operation for smooth running of Service Sales department
• Preparing NIS commencement notice, extract technical data and calculate service base hours and input into SMS/JDE including getting the layout drawing, packing lists, cod and etc. to start NIS file
• Power user for SMS/JDE in contract management, register customer, building and units and created contract and corrective action
• Working very closely with AR team on all billing issues in relate with JDE and update changes as and when required
• Provide tracking report on price adjustment/contract renewal/NIS for Sales Person and department projection
• Update renewed contract and price adjustment if any in SMS/JDE upon acceptance by customer. Generate report for month end closing and provide tracker report for follow up by Salesman on not contract still outstanding
• To raise notification of stop/commence billing/service advise for new contracts of existing contract and follow up till approval by HOD
• Provide Monthly Forecast Plan for Service Sales on O
• Contract safekeeping and movement tracker
• Cancellation, Recovery, Upgrading/Downgrading processing
• Monitoring of \xe2\x80\x9cS\xe2\x80\x9d credit check, Pre Finance Acceptance, do the booking and prepare project file upon booking including Company Search\'
• Supporting branch/ area operations for all Services Sales requirement
• Sending monthly customer satisfactory survey
• Prepare monthly service sales management report for hyperion reporting
• Updating finance on deferred sales every month end
• Submit Service Sales Activities to Finance, Service and Quality every month end for respective department closing
• To assist department head on business plan & operating review and to monitor the monthly target is met as per plan
• Preparing write off and credit note to Finance and reconcile payment in suspend accounts
• Customer support and assisting customer as and when required through email/phone
• Power user for SMS/JDE in contract management, register customer, building and units and created contract and corrective action inclusive NIS
• Ensuring SA for month closing received timely for closing and process as per plan
• Working very closely with AR team on all billing issues in relate with JDE and update changes as and when required
• Submit Service Sales Activities to Finance, Service and Quality every month end for respective department closing
• Cancellation, Recovery, Upgrading/Downgrading processing inclusive ensuring all necessary is in place
• Prepare monthly service sales management report for hyperion reporting

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world\xe2\x80\x99s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\'s largest Service portfolio.You may recognize our products in some of the world\xe2\x80\x99s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You\xe2\x80\x99ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you\xe2\x80\x99ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people \xe2\x80\x93 passengers, customers, and colleagues \xe2\x80\x93 at the center of everything we do. We are guided by our values that we call our Three Absolutes \xe2\x80\x93 prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .Privacy Policy and Terms:Click on this to read the Policy and Terms

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