Job Description

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals\' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco\'s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Objective of the Position:

1. Mitigate credit risk by analyzing customer annual financial reports, quarterly and regulatory filings debt service ratings and other reporting tools.

2. Work closely with business partners or relevant stakeholders to develop solutions to support the control credit risk for customer portfolio and accounts receivables including assessing risk, overdues and order blocks. Ensure the timelines and quality meet the agreed service levels and target.

3. Gains the support for the day-to-day activities of work units related to project work and may lead small-scale project or program.

4. Respond to customer requirements, accurately and timely handle standard and non-standard requirements.

Functional Task (including but not limited to):

• Carry out credit evaluation on customers, assess the credit worthiness with relevant supporting data or documentation in line with the credit policy.
• Approve credit limit reviews within authority level and follow-up unapproved requests routed to management.
• Ensure customer orders are released in a compliant and timely manner daily. Highlight any red flags identified in customer payment patterns and behaviours in a timely manner.
• Conduct periodically credit limit and risk category reviews in collaboration with Business team as per defined timelines and comply with credit policy.
• All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Requires analysis of possible solutions to solve a range of problems that has impact within department or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
• Continuously strengthen the compliance culture within the team by ensuring that the delivery of internal controls, standards or rules, and service level and KPI targets is regularly reviewed and controlled.
• Ensure that deadlines for report submission are met consistently and customer or business partner queries are attended and resolved in a timely manner, responsible and proactive manner.
• Act as an expert when problem arise with little or no precedent. Possible solutions need to be analysed to address a range of issues that have implications within departments or functions.
• Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures affecting departments.
• Actively work with internal team members or business partners to promote process improvement. Lead the improvement initiative for existing processes and solutions.
• Actively support, participate or may lead any project related to system enhancement, process improvement for credit management with influence on accuracy, efficiency, and compliant credit management process.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills and Capabilities:

• Requires business and/or technical knowledge and skills related to credit management process developed through past experience.
• Meticulous in details and post good analytical skills.
• Effectively coordinates work with others, determine priorities and independently complete assigned functional tasks and other deliverables.
• Anticipate and responds flexibly and empathically to customer needs. Effectively manage their expectations and identifies performances to increase productivity to exceed customer requirements.
• Ability to make decisions that affect own priorities and gain support for solutions that have impact within the department.
• Able to recognizes and lead the troubleshooting of typical or non-standard problems that can occur in own work unit or across teams.
• Challenge the status quo and recommends alternative solutions to improve existing processes or solutions and actively work with the relevant stakeholders to drive the improvements.
• Positive working attitude with a high degree of initiative and is adaptable to change.
• Ownership for all applicable SOX and Operational Controls in own work unit.
• Good interpersonal skills and influence, communicate frequently with all stakeholders at different levels.

Requirements:

• Diploma/Degree in Finance/Accounting, Business Administration with > 1 year of related industry experience or equivalent in Credit Management or other accounting function in an MNC or Shared Service.
• Proficiency business knowledge and understanding of Credit Management and Accounting Functions.
• Proficiency technical knowledge and experience of operating ERP System - SAP FSCM Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
• Have experience in supporting medium to high complexity tasks and participating in a medium to large size project initiatives.
• Lean/Six Sigma exposure or equivalent is desired.
• Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
• Proficient in English is mandatory; multi-lingual is required if you support Japan, Korea, Taiwan, China, Thailand and Vietnam.
• Additional hours at critical times (e.g., month-end) may be required. Also, and on an exceptional basis, the role may require work on public holidays.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

eQuest