Job Description

Job Responsibilities:

• Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
• To manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air
• Handle customers\' enquiries and resolve problem issue and complaints.
• Coordinate with customers and overseas agents to ensure shipment is monitor closely on the shipment status and keep update on-time.
• Prepare quotation to customers/agents in time basis with sufficient details and follow up.
• To ensure all documentations and billing are checked, compiled and stored.
• To key in the cost and sales in system in timely manners
• Good leadership to lead, work closely and train team to achieve overall customer satisfaction.
• Build and maintain excellent relationships with clients.
• Attend & assists indoor meetings with customer if any.
• Prepare report with sales and volume data.
• To perform any other additional tasks assigned by superior and management.

• Understand Sea & Air freight FCL & LCL arrangement, documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and transportation.
• Good knowledge and familiar in Incoterms import / export / custom related matters.
• At least 3 years working experience in freight forwarding / shipping experience.
• Experience in managerial or supervisory role
• Experience in handling haulers and dealing with shipping liners.
• Able to multi-task, hands-on and prioritize jobs.
• Excellent interpersonal, verbal, and written communication skills
• Able to work independently, team player, able to multi-task, self - motivated, work independently, work under pressure and make quick decision to solve problem issue.
• Fluent in English and Bahasa Malaysia
• Candidate must possess at least a Graduate/ Professional Certificate.

JAC Recruitment