Job Description

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals\' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco\'s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Objective of the Position:

• Provide end to end order management support to Elanco\xe2\x80\x99s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.
• Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate timeframe.
• Suggest improvements to existing processes and solutions.

Functional Task (including but not limited to):

• Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
• Liaise with plant site and Intercompany Services team for shipment arrangement. Send shipping instructions and complete shipping documents to customers to ensure seamless delivery to customers.
• Provide timely shipment updates to the customers and make sure their queries or concerns on each order are taken care of to ensure customer satisfaction as well as build and maintain good rapport with customers.
• Generate billing according to the established Elanco billing policy and comply with countries tax requirement.
• Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
• All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or uses existing procedures to solve routine problems that may impact the customer satisfaction.
• Support controls and regular checks to ensure compliance with internal control, standards, or rules.
• Support the delivery of service levels and KPI targets.
• Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems.
• Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills and Capabilities:

• Perform basics tasks requiring minimal prior experience
• Meticulous in details and post good analytical skills.
• Completes prescribed work under close supervision.
• Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations.
• Decision making is limited. Duties are clearly defined, and methods and tasks are described in detail.
• Able to uses existing procedures to solve routing problems.
• Positive working attitude with a high degree of initiative and is adaptable to change.
• Ownership for all applicable SOX and Operational Controls in own work unit.
• Good interpersonal skill as frequent communication with stakeholders from various department would be required.
• Basic knowledge and experience in exportation is an added advantage.
• Basic knowledge of exportation documentation, letter of credit, incoterms and bill of lading.

Requirements

• Diploma/Degree in Finance/Accounting, Business Administration with 0 -2 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service. Encourage fresh graduates to apply.
• Basic knowledge and understanding of Order Management and Accounting Functions
• Basic knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
• Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
• Lean/Six Sigma exposure or equivalent is a plus but not require.
• Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
• Preferable Mandarin-speaking candidates as the role require candidates to deal with Mandarin-speaking stakeholders.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

eQuest