Job Description

SCOPE OF ROLE: Assist the Outlets Manager in supervising the outlets operations, coordinating staff and ensures an impeccable and smooth service to the guests, and acts as the deputy during the absence of the Outlets Manager. Must also assist in lounges (F&B) whenever needed. RESPONSIBILITIES:

• Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
• To ensure sustainability of the outlet by driving revenue while ensure high standard of service during hours of operation that includes lounges.
• Hire, train, supervises and disciplines all outlets.
• Maintain a friendly yet unobtrusive manner with all guests.
• Possess a management ability that ensures a successful handling of the outlets.
• Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all team members.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Observe daily conditions of all physical facilities and equipment in the outlets and lounges; makes recommendations for corrections and improvements as needed.
• Communicate with other departments to ensure a supporting team of professionals.
• Ensure a safe working environment for all staff within the outlets.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages, spirits, liquors, wines and cocktails.
• Complete and conduct performance evaluations for all staff.
• Maintain a daily log for communication between outlets staff and with upper management.
• Attend and participate in all required meetings.
• Promote teamwork and foster a harmonious working climate.
• Promote good public relations and handle complaints or concerns of guests.
• Handle all inventories directly involved with the operation of the outlets and lounges.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports or any other Office usage.
• Recognize and address potential disruptive or undesirable guests.
• Handle all related systems accordingly.
• Properly handle and report staff and guest accidents.
• Respond properly in any emergency or safety situation.
• Perform other tasks or projects as assigned by the management.
• Lay out goals and develop strategies to accomplish said goals.
• Continually be aware of departmental needs as they relate to production and staffing
• Control standards, performance, staff\' conduct, dress code, appearance, sanitation, etc., according to established policies.
• Formulate and recommend changes to improve staff\' performance and teamwork.
• Asist in giving opinion during review performance of all staff on an annual basis.
• Keep staff informed about company\xe2\x80\x99s policies and changes.
• Asist in managing and controlling overall expenses of the outlets focusing on higher revenue and profit.
• Keep the waste factor in the outlets at a minimal level.
• Assist in prepare monthly payroll as required by the company.

AUTHORIZATION:

• Authorized to perform the duty and role of Outlets Managers when he / she is not on duty.

Job Types: Permanent, Full-time Salary: RM3,500.00 - RM5,000.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Kota Kinabalu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• F&B Management: 2 years (Preferred)

Expected Start Date: 11/20/2023