Company Description
WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member\xe2\x80\x99s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member\xe2\x80\x99s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member\xe2\x80\x99s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history. WORQ\xe2\x80\x99s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It\'s a massive dream, and we\'re working passionately to fulfill it. We can\'t do it alone though - this is where you come in.

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  Oversee the operation of the outlet and come up with ideas that will help your team improve
• Manage complaints, implement solutions and consistently engage with our members
• Analyze sales of the outlet to ensure goals are met
• Managing an amazing outlet team and work to establish a supportive and team-oriented environment
• Investigate and resolve members\xe2\x80\x99 complaints in regards to comfort, membership or service rendered in a prompt and effective manner
• Preparing and submitting daily, weekly and monthly report
• Scheduling of daily manpower
• Liaising with building management/landlord on issues related to the building.
• Interview, train and onboard new staff.
• Overseeing stocks/supplies level.
• Ad hoc task as assigned by the management

Qualifications

• 
  Excellent command of spoken and written English
• Excellent customer service
• Basic computer skills (Google Suite)
• Enthusiastic about learning and working in a team
• Bubbly personality and love interacting with others
• Experience with the Hotel Industry will be an added advantage