Job Description

The Assistant Retail Operations Manager oversees the end-to-end operations of all stores assigned, ensures store's Standard Operating Procedures are followed and is empowered to make decisions on customers' issues/service recovery. The incumbent is responsible for driving, analyzing, improving and achieving the store's sales and service performance.

Responsibilities:

Reviews and analyses daily, weekly and monthly sales performance and inventory level to recommend/implement action to drive sales to meet the corporate KPIs.

Conducting all stores trainings and briefings.

Being responsible for the attendance and leave related.

Matters for employees and 3rd party staff in the stores.

Engaging in innovation and productivity initiatives for all stores.

Driving seamless customer experience across channels with market intelligence.

Overseeing order fulfilment processes for customers both in stores and online business.

Conducting regular stock take to ensure inventory accuracy and reconciliation of inventory discrepancies.

Managing all stores operations in alignment to Corporate standards and adhere to corporate guidelines as set.

Handling manpower and operational planning for the productive management of all stores assigned, including disciplinary, ad-hoc and annual performance reviews, hiring and termination decisions.

Cascading and operationalising headquarters' directives to all stores including execution of promotion campaign and materials.

Participating in various work group meetings and activities.

Requirements:

At least 5 years of experience in Retail Industry. Excellent knowledge in different functional areas of retailing management. Ability to operate and prioritise in a fast paced and dynamic environment. High adaptability to meet the changing needs of the business environment. Strong leadership skills and experience in managing big teams and excellent command and control on the floor. Possess own transport and willing to travel.

Benefits :

Medical benefits. Staff purchase discounts. Group Insurance Coverage.

Interested candidates, please apply online via indeed (attached with your recent passport size photo, as well stated your expected salary in your resume).

Job Types: Full-time, Permanent

Experience:

Retail Operations: 5 years (Preferred)
Work Location: In person