Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!\xe2\x80\x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\xe2\x80\x8bBy joining us, you will become a Heartist\xc2\xae, because hospitality is, first and foremost, a work of heart.\xe2\x80\x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\xe2\x80\x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\xe2\x80\x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,\xe2\x80\x8b
Join us and become a Heartist\xc2\xae.Primary Responsibilities:

• Ensure a safe environment for guests and staff; establish and enforce safety standards, policies, and procedures.
• Conduct inspections and surveillance to prevent security violations.
• Collaborate with the Talent & Culture Department to determine and implement security training.
• Lead accident prevention programs and periodic evacuation drills.
• Handle guest concerns related to theft or accidents and maintain records of incidents.
• Liaise with local authorities (police, fire department) and maintain good relations.
• Enhance the discipline and professionalism of security personnel; ensure asset protection.
• Address security incidents, fire safety, occupational health and safety measures promptly.
• Form and lead the safety committee; schedule security staff effectively.
• Assist in handling cash, loss control, and employee-related investigations.
• Conduct regular fire safety drills and security training.
• Investigate thefts, frauds, and incidents of loss, and prepare departmental budgets.
• Review and improve security procedures and motivate the security team.
• Advise management on fraud prevention and ensure the General Manager is informed about security matters.

Qualifications

• Ex-police or army (Major/Chief or Senior Inspector/ASP rank).
• SPM, Certificate/Diploma/Degree in Security & Safety Management.
• Minimum 3 years of experience in a 4 or 5-star hotel.
• Strong communication skills and ability to interact professionally with guests while maintaining confidentiality and security.

Additional InformationYour Team and Working Environment:Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.Our Commitment to Diversity & Inclusion:We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Accor