Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



OVERALL ROLE

The requirement is for a mindset that is very hands-on, energetic, helpful and straightforward. Achieve excellence in maintenance and technical service programs, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services, with a focus on continuous improvement and critical environment and equipment maintenance. To achieve financial and other targets established by the Country Lead and Regional Team. Achieve Key Performance Indicators and Service Level Agreements targets.



MAJOR RESPONSIBILITIES

Site Operations Management



Assist manager in service delivery in accordance with client KPIs and SLA



Developing, implementing and maintaining building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems



Ensuring an adequate supply of materials and service for the proper operation of the buildings



Coordinate with Building Management & the Business Units on Project issues



Manage a program of weekly inspections for the workplace to ensure correct building operations, energy conservation and cleanliness is upheld



Management of Preventive and Planned Maintenance programme to minimize maintenance, repair and replacement costs together with minimizing the risk of equipment failure.



24/7 emergency call support and site attendance is required



Recommend continuous quality improvement practices and implement Best Practice operations



Ensure all Critical Environment (CEM) requirements are met (secondary)



Ensure all Reactive Maintenance is completed as per the agreed timeframes.



Review existing operations regularly to reduce costs and improve operational standards



Assist in preparing and presenting the weekly/monthly/quarterly report



Risk Management

Ensure full compliance with all local and governmental regulations and legislations



Ensure a property risk management program including audits is implemented and maintained



Ensure disaster recovering and business continuity plans are implemented and maintained



Ensure escalation procedures and incident reporting procedures are implemented and in place



Assist in the development of guidelines and strategies to ensure compliance with JLL business conduct



People Management

Ensure high staff morale, trust and work ethics



Build and maintain an environment that supports teamwork, co-operation and performance excellence within team



Mentor and enable Training & Development of team members



Coordinate with the Manager on the implementation of FM Procedures and train FM staff



Team organizing the work in a structure manner



Ensure all staff have the minimum expected training scheduled and it is expected within the calendar year



Controlling and monitoring performance, evaluating results and taking corrective action as needed



Client/Stakeholder Management

Proactively engage stakeholders to ensure that on site client's expectations are met through high levels of customer service



Build and develop effective client / stakeholder relationships across multiple levels of the organisation



On-site key point of contact for Facilities in the client's premises



Provide a cooperative environment with customers, ensuring high levels of engagement



Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service and keeping the client happy



Proactively understand the customers/ employees needs and act on them before being requested



Procurement & Vendor Management



Ensure vendors are well-managed, delivering services on time and within budget



Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice



Contracts & Vendor Management

Plan and manage all contracts to ensure that they are professionally delivered at the right costs



Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed



Ensure contracts are continually assessed to deliver best value to the client



Ensure vendor safety and workmanship meet acceptable levels



Ensure service reports are filed appropriately



Ensure any issues from servicing are followed up and action ed appropriately to avoid workplace impact



Conduct regular review of vendors' performance, evaluate their services against agreed- upon metrics, and provide feedback and recommendations.



Finance Management

Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics



Ensure financial processes are followed at all times



Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.



Health & Safety Management



Ensure the provision of a safe working environment



Ensure compliance with statutory regulations on fire, health and safety standards



Client System



Manage ticket requests which will be the focal point for day-to-day operational activities



Log and monitor all service requests in the ticketing system, ensuring that each request is routed to the correct team member/vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the contract.



Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the Contract.



Administer any changes in the client portal



Ensure client ticket KPI is met



Events Coordination / Support



Management of the event tickets.



Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc).



Coordination with stakeholders on business event requirement



Administration of meeting rooms



Sustainability

Annual & Monthly data submission & Tracking (Utilities data, office data etc)



Waste audit



Green supplies sourcing and management



Support Sustainable Pursuits Initiatives



Others

Profitability and Savings Initiative:

Develop initiatives and strategies that lead to cost savings and service improvement



Best Practice & Innovation Implementation



MAC & Space Management



Participate and support region wide projects as and when they come up and as per APAC annual plans

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA



Ideal Experience

Min. Bachelor's degree in facilities management, building, business or other related field &/or 2-5 years experience in facilities, property management, hospitality or related field



Has experience working in Information Technology or BPO environment



Excellent people skills and ability to interact with a wide range of client staff and demands



Demonstrated experience with tendering and service improvement initiatives required



Knowledge of local occupational health and safety requirements



Knowledge of critical facilities



Knowledge of vendor management for specialized services



Proven capacity to understand and interpret commercial contracts



Strong budget management and financial analysis skills



Strong PC literacy and proven ability to manage daily activities using various systems.



Demonstrated experience with continuous improvement initiatives



Demonstrated experience with client reporting and preparation of reports



Critical Competencies for Success

Client Focus & Relationship Management



Demonstrates proactive & professional approach to customer service and stakeholder engagement



Ability to interact with a wide range of client



Ability to manage conflict and balance between client and firm requirements



Has a customer service oriented attitude



Team Leadership



Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels



Project Management & Organizational Skills



Excellent planning & organizational skills to prioritize work and meet tight deadlines



Proven ability to manage multiple and complex operational matters on a daily basis



Problem Solving & Strategic Thinking



Capacity to deal with ambiguity and solve complex problems effectively



Analytical, proven ability to solve problems using a quantitative approach



Proven ability to employ holistic approaches and looks at long term solutions



Other Personal Characteristics

Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener



Passion for quality - has an eye for detail to make sure the best delivery of services



Self-motivated; confident & energetic



Ability to work across multiple, matrix reporting environments and priorities activities accordingly



Ability to effectively deal with stressful situations



Flexible - able to adapt to rapidly changing situations



Strongly goal-oriented - able to focus on meeting all performance targets



Is a team player - able to cooperate and work well with others to meet targets



Proven ability to initiate and follow through with improvement initiatives



Exhibits honesty & trustworthiness



Open to new ideas & willing to challenge status quo



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.