Job Description

Overview

We are looking for a committed and experienced

Assistant Store Manager

, based in

Putrajaya, Selangor (IOI City Mall)

, to support the daily operations of our retail store. The ideal candidate will possess a solid background in retail management, strong leadership skills, and a passion for delivering outstanding customer service. You will play a key role in driving sales, managing staff performance, and ensuring a smooth and efficient shopping experience for our customers.

Key Responsibilities

Oversee all aspects of store operations and to ensure the store operates efficiently in accordance to guidelines, to meet customer service and sales goals. Motivate, coach and support the team regularly to be sales-driven and result-driven. Maximize staff productivity, ensuring consistent compliance to the brand and company Policy & Procedures. Lead the store by representing the brand in a positive and professional manner while ensuring recurring business. Promote positive, cohesive, competitive and ethical working environment. Maintain store inventory integrity - minimize stock losses and ensure consistent stock count if necessary. Foster customer centric culture by leading the team to deliver exceptional customer service to enhance customer experience in store.

Key Performance Indicators

Increase sales and maximize profitability of the store. Achieve high and consistent compliance of all retail standards for the store, in line with the brand's standards. Achieve high service standards as per EMM Checklist. Inventory Integrity, maintain stock accuracy at optimal level, manage stock losses and conducting stock counts. Lead and responsible for recruitment, interviews, and candidate selection. Visual Merchandising (VM) score. Responsible for staff development & training in the store. Responsible for employee engagement and maintain employee loyalty. Responsible for other ad-hoc duties as assigned.

Experience

- Previous experience in retail, preferably in a supervisory role
- Proficiency in cash register operations and inventory management
- Strong team management and leadership skills

Job Type: Full-time

Pay: RM3,200.00 - RM3,600.00 per month

Work Location: In person