Job Description

Chagee (M) Hiring! Full Time Assistant Supervisor (Queensbay Mall & Karpal Singh Drive) in Pulau Pinang, Pulau Pinang, Earn up to MYR 3,500 - Ricebowl
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Assistant Supervisor (Queensbay Mall & Karpal Singh Drive)
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MYR2,900 - MYR3,500 Per Month
, and +1 other locations
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Posted 3 hours ago Closing 25 Aug 2025
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Requirements

• Candidate must possess at least SPM certification.
• Have experience in F&B industry.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
• Basic computer skillset and able to use software such as, Excel, Power Point and etc.
• Possess own transportation.
• Willing to travel.

Responsibilities
We are looking for Assistant Supervisor for our outlet at Queensbay Mall & Karpal Singh Drive. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

• Expected to work at highest standard at all times to ensure outlets product and service quality.
• Manage and to brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet's staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.

Benefits

• Salary Range: RM 2.9k - 3.5k.
• Basic plus Allowance & Incentives up to RM 3,500 depending on candidate experience with additional Incentive provided.
• Employee Benefit.
• On-job Training & Development Provided.
• Rapid Career Advancement based on candidate on-job performance.
• Various Locations Available.
• Free CHAGEE Drinks.
• EPF SOCSO.

Skills
Customer Service Team Leadership Communication
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