Job Description

Additional Information

Job Number

25139109

Job Category

Food and Beverage & Culinary

Location

Sheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300

Schedule

Full Time

Located Remotely?

N

Position Type

Management

JOB SUMMARY

Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR


2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

Implements agreed upon beverage policy and procedures throughout the property.

Manages in compliance with all local, state and Federal beverage and liquor laws.

Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

Monitors adherence to all liquor control policies and procedures.

Attends pre- and post-convention meetings as needed to understand group needs

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Manages to achieve or exceed budgeted goals.

Ensures compliance with all Bar/Lounge policies, standards and procedures.

Maintains food handling and sanitation standards.

Manages inventories according to budget and business levels.

Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

Trains staff on liquor control policies and procedures.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures employees understand expectations and parameters.

Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Interacts with guests to obtain feedback on product quality and service levels.

Responds effectively to guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Provides feedback to individuals in an effort to improve service performance.

Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in the development and implementation of corrective action plans.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

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your purpose,

belong

to an amazing global team, and

become

the best version of you.