Job Description

Role Responsibilities

Strategy

• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Involve in capacity planning of determine the production capacity needed in a day to meet the changing demands of job allocation
• Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities
• Organizes leave coverage to ensure adequate resources for work continuity in dept.
• Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement
• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements

Business / Product

• Meeting processing standards and expectations for FXMM operations team
• Manage one or multiple processes and in addition to selected projects
• To maintain good business relationship with business stakeholder
• Taking the lead in resolving confirmation/settlement related issues.
• Constant review of DOI to ensure updating of process procedures.
• Manage daily performance related to pre-settlement activities of operations processes
• Coordinate with internal and external clients to assess service quality and identify areas for improvement

Processes

• \xe2\x80\xa2To facilitate treasury operations for FXMM asset classes in a prompt and efficient manner
• Able to articular the various product and End-to-end operation processing for Foreign Exchanged and Money Market products.
• Ensure KPI , CST, and SLA can be meet
• Ensure recon breaks is resolved on timely manner
• Ensure timely resolution of internal & external customer queries.

People and Talent

• Ensuring adequate resources (quantity and quality) are available to meet pre- determined business Service Level Agreements (SLA\xe2\x80\x99s) and ultimately satisfy customers
• Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Stepping up to address difficult issues and saying what needs to be said.
• Gaining the confidence and trust of others through honesty, integrity and authenticity.
• Actively learning through experimentation when tackling new problems. Using both successes and failures as a learning factor
• Act as an advisor to new/junior staff

Risk Management

• Constant review of DOI to ensure updating of process procedures
• Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts\xe2\x80\x99 imbalances & breaks.
• Target to decrease processing errors, both internal and external
• Ensure audit and risk control measures for BAU procedures and processes are adhered to.
• To ensure processes in compliance to the group standard
• Report any suspicious trades in accordance to the Anti-Money Laundering Policy
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Governance

• Ensure processes are complying to the group standard.
• Ensure fast turnaround time in responding to queries raised by parties within or outside the bank

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the FXMM Operations to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• PRA/FCA prescribed responsibilities and Rationale for allocation

Key Stakeholders

Internal

• In-Country Team
• Front Desk / Middle Office
• Inter-departments
• Technology Team
• Data Management Team
• Relationship Manager / Client Manager
• Risk Officer
• External
• Financial Counterparty
• Non-Financial Counterparty

Our Ideal Candidate

• Degree or Diploma, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.
• Minimum 5 years relevant experience in banking operation

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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