Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Assistant Workplace ManagerLeading daily property operationsAre you a seasoned facilities expert with solid leadership skills? Working with a team, you\xe2\x80\x99ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures\xe2\x80\x94and ease the path for compliance with these. You\xe2\x80\x99ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you\xe2\x80\x99ll be at the helm of property safety by encouraging adherence to health and safety standards.Getting the clients\xe2\x80\x99 thumbs upYou\xe2\x80\x99ll be working frequently with clients\xe2\x80\x94that\xe2\x80\x99s why you\xe2\x80\x99ll need to build strong relationships with them. You\xe2\x80\x99ll be expected to proactively make sure that the clients\xe2\x80\x99 expectations are always met. You\xe2\x80\x99ll also serve as the main point of contact for any facilities-related concerns.Keeping an eye on contracts and the budgetDo you have a proven track record in finance management? In this role, you will take charge of the site\xe2\x80\x99s budget, accounting and financial operations. You\xe2\x80\x99ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.Fostering teamwork and excellenceTeamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people\xe2\x80\x99s growth and development through training and coaching sessions. You\xe2\x80\x99ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you\xe2\x80\x99ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.Transforming to the Workplace Team of the future

• Day to day contact point with the Landlord, key vendors and client\'s partners
• Perfection of execution in administrative tasks

• Part of a highly proactive, responsive, dynamic and agile team
• Take on ad-hoc tasks to free up the Workplace team to engage with Occupants
• Timely execution of tasks every time
• Close integration with vendor partners to drive value
• Close attention to detail on procurement and financial task

Client/Stakeholder Management (in support of the Workplace Location Lead)

• Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management/ Team Participation

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Operations Management

• Provide comprehensive Workplace Team support
• Handle Corrigo ticket requests in a timely manner
• Provide administrative support of issuing work order to vendors
• Coordinate with vendors to perform a wide range of facilities related services
• Be the single POC for the Building Landlord

• Liaise with Technical and Engineering services as required
• Ensure filing and compliance matters are up to date and documents maintained in good order
• Act as administrative point of contact for the client floor
• Work with all related parties on timely delivery of all services
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure meeting or exceeding SLA/KPI scores
• Generate reports and conduct presentations as per the service delivery requirements and overall account management
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Work with all related parties on timely delivery of all services
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary

• When necessary raise risks for further investigation

Location:On-site \xe2\x80\x93Kuching, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle