Job Description

A Day in Your Life at MKS

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As an IT Support Analyst at MKS Instruments Penang, your day begins by reviewing incoming support tickets and prioritizing requests from the global user base. You'll troubleshoot hardware and software issues across desktops, laptops, mobile devices, and printers, ensuring smooth operations within service level agreements. Throughout the day, you collaborate with infrastructure teams, assist users with system access and provisioning via tools like Intune and Autopilot, and maintain accurate asset inventories. You may also act as "Smart Hands" for onsite IT tasks, support project rollouts, and occasionally travel between local buildings to resolve technical issues. Clear communication and proactive problem-solving are key as you train users, document solutions, and uphold MKS's standards of excellence

You Will Make an Impact By

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Provide technical support to end-users, resolving hardware, software, and network issues promptly Diagnose and troubleshoot system and application problems, ensuring minimal downtime Install, configure, and maintain computer systems, peripherals, and software applications Document and track support requests using a ticketing system, ensuring all issues are logged and resolved in a timely manner Assist in the setup and support of IT equipment for meetings, presentations, and conferences Conduct routine maintenance and updates on IT systems to ensure optimal performance and security Educate and train users on best practices for using IT systems and applications, enhancing overall user proficiency

Skills You Bring

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Bachelor's degree or equivalent and experience in building system solutions or business applications +2 years of experience in IT support or helpdesk roles. Experience with ticketing systems (e.g., ServiceNow, Zendesk). Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team.

#LI-DNI


Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.


MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.


MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .


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