Job Description

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Job Details
Assoc, Production Eng, WRB Tech

Requisition Number: 40325
Job Location (Short): Bukit Jalil KL, MYS
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 04/11/2025
Posting End Date: 31/12/2025
:
Job Summary
The Support Specialist role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.
Responsibilities area: Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training.
Key Responsibilities
Strategy

• Awareness and understanding of the Group's business strategy and model appropriate to the role.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Responsible for executing and supervising the Budget process.

Risk Management

• The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance

• Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key stakeholders
CPBB Cards and Personal Loans businesses
Skills and Experience

• At least Bachelor of Science in Computer Science/Information Technology & related fields
• Strong technical knowledge in IBM tools like CICS, COBOL, JCL, VSAM, and mainframe development related tools.
• Minimum 8 years of experience in mainframe applications development and/or production supports.
• At least 3 years' experience interacting with internal and external users via verbal and written communication.
• Excellent prioritization, organizational and time management skills.
• Demonstrate strong problem solving skills and analytical in problem resolution.
• Team player, fast learner, self initiative and reliable.
• The position will require candidate to be on standby support for non-office hour online or batch incidents.
• Knowledge in CARDLINK modules will be added advantage.
• Programming knowledge in Java/API will be added advantage.
• Nice to have:
• ITIL certificates
• Prior experience in Production Support Services
• Experience in Banking domain applications

Role Specific Technical Competencies

• IBM Mainframe tools
• IBM JCL/CICS/COBOL/VSAM
• Control-M
• JAVA & API
• ITIL

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
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Skills Required