Assoc Spclst, Individual Motor

Kuala Lumpur, Malaysia

Job Description


Description

Primary Objective:

  • Generate quality customer insight, manage information, identify trends to assist decision making. Apply business understanding and leverage analytics to support delivery of squad mission
  • Together with Squad Lead , participate in overall ideation and development of individual Motor Owner products and value propositions
  • Refine the individual Motor Owner\xe2\x80\x99s customer journey to ensure a seamless e2e customer experience both online and offline
  • Develop and implement omni-channel strategies along the sales funnel, including driving awareness, acquiring customers, incentivizing purchases and driving renewals and advocacy
  • Develop and run tactical initiatives when needed (e.g. new purchases, renewals, referrals)
  • Build relationship and grow collaborative effort with Community Banking (Auto Finance) to identify synergies from Product Development perspectives
  • To support Journey Owner / Squad Lead / Tribe Lead in managing the daily operation of the underwriting unit.
Key Responsibilities:

Product development
  • Support the Squad Lead to plan tasks required for delivery of Quest
  • Support identification and interpretation of data/ reports/ research results
  • Ethnographic research to understand customer pain points
  • Generate quality customer insight, manage information, identify trends to assist decision making
  • Identify potential improvement areas (and prioritise) for better product/service acceptability via research and user-testing
  • Apply business understanding and leverage analytics to support delivery of squad mission
  • Recommend innovations and enhancements to customer journey and products by leveraging on data analysis
  • Able to use data to identify opportunity areas and assess effectiveness of initiatives
  • Understand customer personas, needs and pain points via Design Thinking
  • Participate in product innovation brainstorm and follow through.
  • Consolidate and prepare policy wording, proposal forms, product disclosure sheet and brochure as and when required.
  • Consolidate proposed product specification, pricing and forecast production.
  • Engage all relevant business / support teams (including IT) for inputs on all aspects of the product proposal
  • Ensure the product design complies with policies, procedures, laws, controls and processes that have been introduced by RHBI, BNM and other regulatory bodies.
  • Assists in reviewing description and assessment of risks with analysis and mitigation strategies i.e. strategic, credit, market, operational and insurance risks.
  • Assist in Pre-launch preparation
  • Provide inputs during post-implementation review analysis &
  • Yearly product review and product harmonization exercise
  • Monthly performance tracking (target vs actual)
  • Provide product training to sales where necessary
  • Ensure product and operating manual guidelines are kept up-to-date and complete
  • Participate in system enhancements, raise CRs and perform UAT where needed
  • Coordinate with Marketing & CX CoE to plan for marketing activities and collaterals
  • Design, manage & initiate specific sales campaigns to incentivize sales staff
  • Prepare and submit necessary reporting (e.g. quarterly BNM reporting and Yearly PIDM reporting)
  • Prepare reports/presentations based on the analysis for external & internal communications
  • Source and analyse data for the creation of baseline, future state costs, FTE, process maps and any other analysis required for mission
  • Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis
Management of customer journeys by customer segments/ products
  • Plotting and mapping of end to end customer journeys by products and segments
  • Identify heat-maps within the journey and seek to rectify, improve and innovate
  • Continuous improvement of journeys
Underwriting Activities
  • To issue change request documents for system enhancement related to customer experience/end user.
  • To assist business analysis in providing system enhancements / fixes requirement related to customer experience/end user.
  • To review the system requirement specification documents before enhancements / fixes been deploy for UAT related to customer experience/end user..
  • To prepare test script & execute UAT within the given timeline.
  • To sign off enhancements / fixes for deployment.
  • To test system enhancements / fixes after deployment.
  • Attend enquiries / calls from CRC / BD staff on system issues related to customer experience/end user.
  • Attend to DIAMOND - Pending Approval cases referred by CRC, BD staff.
  • Assist superior on approval in the system within authority limit.
  • To ensure all Master Policies issuance application from tribe as per RHBI Underwriting Guidelines within TAT period.
  • To underwrite or compute premium for policy / endorsement, in accordance to PIAM and RHBI underwriting guidelines
  • To process new ERDL application from tribe is within TAT period.
  • To seek approval from Manager/HOD for Referred Risk cases above authority limit.
  • To attend approval in EDMS pending approval within TAT period
  • To ensure compliance of PIAM Guidelines and Bank Negara Guidelines relating to Motor Underwriting.
  • To provide technical underwriting support to all other units when required.
  • To act accordingly on any defect raised or new changes required for systems to be resolve or need enhancement on smoothen customer/end user experience.
  • Portfolio Monitoring Report
  • Any other duties and responsibilities assigned by the Team Lead from time to time.
Agile Ceremonies
  • Participate in agile ceremonies
Requirements

Requirements:

- CMII
  • Design Thinking capabilities to understand customer personas, needs and pain points
  • Understanding of individual Motor Owner products and market landscape/ future trends
  • Forward-thinking strategic mindset
  • Highly organized and detail-oriented when necessary to execute strategies and initiatives
  • Understanding of related regulatory and compliance guidelines
  • Able to balance and consider risk levels in product development
  • Well informed on the developments in the relevant domain
  • Good understanding of key bank processes
  • Business financials and planning knowledge
  • Good problem solving and analytical skills
  • Knowledge on analytical tools
  • Good written communication skills
Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank

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Job Detail

  • Job Id
    JD988191
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned