Job Description

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?What you will do:Support the onboarding and maintenance of a high-quality portfolio of attraction, tour, transportation and activity (Things To Do) products for Klook's rapidly growing, global customer base for the Europe, Middle East and Africa (EMEA) team.Acquisition/Onboarding: Own end-to-end onboarding process of new products onto Klook and coordinate with merchants, operations, content, finance, and quality control teams to ensure seamless onboarding.Quality assurance: Ensure all products meet Klook's standards and performance benchmarks, strictly adhering to compliance and quality expectations.Optimization: Continuously ensure the quality of products, focusing on pricing, inventory, and content, to maintain a market-leading position at all times. Make an impact by identifying areas for improvement across different processes and systems.Coordination: Communicate and collaborate effectively with various functions in the company - marketing to boost sales, supplier operations to improve efficiency, and customer service to enhance satisfaction. Flexibility, attention to detail, and a proactive mindset are critical in our fast-paced environment.Market insights: Provide market leaders with relevant information on identifying market trends and competitor updates.What you will need:Excellent interpersonal skills with the ability to build and maintain relationships at all levels. Adaptable in diverse situations and environments.Operational excellence mindset and experience, leveraging a data-driven approach to problem-solving.Demonstrates a consistent drive for excellence and professionalism, with a commitment to delivering high-quality results.Team player with the ability to work effectively across global teams in a dynamic, fast-paced and constantly evolving environment.Strong organizational skills and attention to detail.Strong analytical and quantitative skills - using data to assess performance and drive actionable insights.University graduates with a keen interest in e-commerce, travel, and/or technology.Exceptional oral and written communication skills in English; proficiency in Mandarin is a plus.This role is based in Kuala Lumpur.Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (xe2x80x9cAgencyxe2x80x9d). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Klook