Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
Provide credit documentation support for the deals flowing from Corporate & Institutional Banking ("CIB"), Commercial Banking ("CB") and Business Banking ("BB") client's business sector in INSERT COUNTRY
Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Develop and maintain rapport with business stakeholders e.g. Transaction Banking (TB) Implementation Managers, Product managers, Relationship and client managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
Adhere to first-time-right principles
Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
Processes
Client Due Diligence (CDD) and Regulatory Onboarding
Perform all relevant onboarding processes
Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
Respond and clear queries from Checkers / Specialists / Business CRM on a timely manner
Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
Scan, upload and correctly tag documents per global documentation standards
Be the librarian & soft copy custodian for CDD related documents
Credit Documentation
Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking ("CIB"), Commercial Banking ("CB") and Business Banking ("BB")
Ensure that the data sources used for the extraction of the return is correct
Identify processing risks or inefficiencies and implement appropriate and effective changes
To check and process lodgement / withdrawal in Collateral Management System (CMS)
Registration stamping and perfection of securities & CSM updates
Enablement [Account Opening and Channels]
Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit's setups relevant to channels activation
Manage non-complex implementations and standard maintenance requests end to end (i.e. those implementations without a TB Implementation Manager assigned)
Log all Onboarding & Maintenance requests that flow through IMO in GEMS
Perform /maintain oversight of recompilation controls around vasco tokens and documents
Be the librarian & soft copy custodian for AO documents
Servicing [Static Data Maintenance, Offboarding]
Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
People and Talent
Provide effective orientation /guidance to new Joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Governance
Ensure strong due diligence on document safekeeping and data confidentiality
Ensure correctness of documentation prior to any dispensation from the Bank
Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
Highlight significant issues/errors to team leader
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank's Conduct Principles: Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders Internal
Country IMO Head, Client Delivery Managers, Specialists, other Makers, and Checkers
Control Governance Managers and Specialists
GBO Hub teams and In-country CET teams
Account Opening Teams
Front Office (RMs, CMs, CCMs)
Lending Documentation Unit
Commodities Transaction Management Unit
Business CRM
Business Operational Risk Manager
Client Documentation and Control
Other Responsibilities
Embedding Here for good and the Group's brand and valued behaviours in the Integrated Middle Office team
Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
QUALIFICATIONS
Meticulous; able to work quickly and accurately
A team player with good interpersonal skills
Strong drive to deliver
Problem solver; looks for solutions and finds ways to progress despite blockages
Ability to work independently and able to cope with pressures from tight deadlines
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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