Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....
Assess outpatient and inpatient hospitalization claims from Group policyholders as per stipulated benchmarks and requirements

• Responsible to assess and pay the outpatient and inpatient hospitalization claims.
• Responsible to review and pay cases that exceed authority limit.
• Meet department and individual quality target, turnaround time and productivity benchmark.
• Ensure all special account policy is attended and resolved within the agreed timeline.
• Communicate closely with 24/7 contact centre and ensure emails are responded timely.
• Assisting team members within the team as and when required.
• Assist on general administration and any special allocated tasks as and when required.
• Seek to understand rationale with facts for better claims analysis.