Job Description

Creating a better online experience with cookies. We care about your experience online, that's why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience. To choose what cookies you want to accept, select "Manage cookies". To accept all cookies for the best possible experience, select "Accept all". If you'd like to learn more about how we use cookies and to manage your selection, visit our Manage Cookies
Reject All Accept All
Search Jobs
Job Details
Associate, Client Manager-FI, Client Management

Requisition Number: 48190
Job Location: Kuala Lumpur, MYS
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 04/02/2026
Posting End Date: 22/02/2026
:
Job Summary
As part of client management within a financial institution, you are responsible for overseeing client accounts throughout their journeys to ensure exceptional service and strong relationship health. You will facilitate alignment between Corporate & Investment Banking business and client management through regular engagement on business priorities and issues, addressing any gaps. Additionally, you will lead and execute processes in close collaboration with stakeholders and the value chain to deliver outstanding client service.
Key Responsibilities

• Collaborate with Relationship Managers, Product Sales, Operations, and key stakeholders to resolve client issues and improve service.
• Ensure consistent implementation of the Client Management model focused on service differentiation by client tier.
• Deliver excellent service per agreed standards with minimal errors.
• Drive continuous process improvements to enhance operational efficiency and consistency.
• Adhere to changes aligned with the Client Management destination model and DOIs.
• Provide excellent service and advice to Corporate & Investment Banking and Business Banking clients.
• Support Relationship Managers on documentation matters, including origination.
• Manage end-to-end Client Management processes (onboarding, credit fulfilment, due diligence, data maintenance, offboarding, support).
• Engage clients for seamless delivery and experience. Maintain client relationships and deliver high-quality service.
• Lead process execution with stakeholders to enable clients to transact quickly, handling simple and complex cases.
• Build trust through good account management, including loan drawdowns and resolving complaints.
• Advise clients on documentation requirements.
• Manage documentation negotiation and passporting with necessary approvals.
• Coordinate with Legal, Compliance, Credit, and Clients on standard documentation.
• Support RM in account activity reviews, ensuring alignment with client business profiles.
• Manage portfolio quality through flow maintenance activities such as annotating excess/past dues, reviewing reports, handling deferral and limit requests, monitoring collaterals, and seeking waivers.
• Serve as escalation point for unsettled FX past due trades and failed trades, coordinating with Operations as needed.

Qualifications

• Ability to influence stakeholders and execute processes to deliver excellent client service.
• Engage and build rapport with clients & stakeholders
• Good English writing and presentation skills.
• Problem solver who finds solutions despite obstacles.
• Focused to deliver results.
• Clear understanding of client needs.
• Works independently under tight deadlines.

Skills and Experience

• Minimum of five years of professional experience in client servicing within corporate banking (financial institutions).
• Demonstrates adaptability in fast-paced environments with minimal supervision.
• Comprehensive understanding of the entire client lifecycle, encompassing onboarding and daily operational support for trades, loans, and facilities.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
x
Cookie preferences
Tell us which cookie categories you consent to by using the sliders below. You can change your preferences any time by clicking on Manage cookies on our homepage.
Stricly necessary cookies (always active)
Your security and privacy are our top priority, that's why these cookies are always on to ensure the safest and smoothest online experience.
Show More Details
Stricly necessary cookies (always active) Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Functional Cookies
For your ease of use and convenience, these cookies remember the choices you made (e.g. language and region) and personalise our website to make it most relevant for you.
Show More Details
Functional Cookies Provider Description Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Advertising Cookies
To make sure we only send what's most relevant to your needs, these cookies help us and our partners understand what matters most to you. The data collected can be shared with third parties, such as advertisers or platforms, to create an ecosystem that is always relevant to you.
Show More Details
Advertising Cookies Provider Description Enabled
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.

Skills Required