Job Description

Develop long term mutually beneficial relationship with all the customers. Monitor customers\' usage and provide timely accurate information of the progress of the accounts. Grow the accounts, identify potential customers\' needs and increase the existing revenue by the customers. After-sales support through client servicing and training, complaints and problem solving. Conduct training to clients, including on-site training and in-house training. Works closely with clients to ensure their satisfaction, making sure client\'s needs are being met in a timely and satisfactory manner. Analyse client concerns, timely follow up with the customer issues, and escalate issues to appropriate teams and handling service problems to the satisfaction of the client. Help to manage team projects, review company protocols, and assist company in client acquisition. Ensure end-to-end management of the client lifecycle from on-boarding to client relationship management to retention and damage control [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ctos-agency-job-associate-client-relations-johor-bahru] Malaysian citizen or hold relevant residence status SPM/STPM/Diploma/Degree holder with at least one (1) year working experience. Fresh graduates are encouraged to apply. Demonstrate good interpersonal and communication skills. Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality. Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically. Strong attention to detail is also needed to ensure that clients obtain their desired results. Fluency in written and spoken English, Bahasa and Mandarin. Possess a valid driving license.

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