Job Description

Role Purpose

• Working with the Analytics Service Lead
• Using the tools available, and in cooperation with the operational teams, identify areas where we can make improvements and suggest possible action points
• Local contact for reporting related topics and questions.
• Help the local teams with ad-hoc report needs or data extraction
• Have a local focus, but also working with global initiatives as delegated by Service Lead Analytics

Will work under direct supervision Service Lead Analytics Consultancy Overall: Within given research goals, builds on and refines appropriate outline ideas for research, i.e. evaluation, development, demonstration and implementation. Uses available resources to gain an up-to-date knowledge of any relevant IT field. Reports on work carried out and may contribute sections of material of publication quality Specialism: Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. Essential Job Functions

• Good blend of communication and problem-solving skills, technical competence and be able to think outside the box
• Good overall knowledge of Microsoft Excel and Microsoft PowerBI and their features (calculations, DAX language etc)
• Good knowledge of Service Desk tools and how we work
• Attention to details and accuracy
• Be able to work independently and also prioritize the work accordingly
• Having an intermediate level in SQL queries is an advantage.

Qualifications

• Educated to degree level in business or IT
• Fluent in written and spoken English
• Strong customer orientation - is accepted by customer and sought for advice on his/her topic
• Ability to analyze and decompose business needs into sets of IT requirements
• Proactive
• Strong interpersonal skills
• Proficiency in planning and organizational skills; demonstrates awareness of project management tools and methodologies
• 1-2 years in project environments
• IT or transportation industry experience
• Problem Solving - must be able to find practical and innovative solutions to simple problems
• Good understanding on how ITS Service Desk work is a strong advantage when analyzing the data