Job Description

:Nice to meet you!We\xe2\x80\x99re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We\xe2\x80\x99re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you\'re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you\'ll find it here.About the jobThe Customer Success team is looking for an Associate Customer Success Renewal Specialist to support SAS\xe2\x80\x99s customer retention and renewal strategy, on-time execution of renewals processes and contracts.You will be owning and managing a portfolio of renewal contracts in an assigned territory and be responsible for building partnerships with internal stakeholders such as Sales and Customer Success Managers to secure every renewal.As an Associate Customer Success Renewal Specialist, you will:

• Own, drive and manage the renewals process in collaboration with the account team.
• Identify customer requirements, uncover roadblocks to ensure successful and on-time renewals for the account prior to the contract end date and execute all renewal back-end work in a timely manner for the assigned customer base.
• Collaborate with the cross-functional teams to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
• Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.

Required Qualifications

• Full proficiency in Japanese language.
• Business level proficiency in English language.
• Good organizational, customer management & excellent time management skills.
• Ability to work in a fast paced, high-volume sales environment.
• Strong process management, attention to details, and adherence to policy.
• You\xe2\x80\x99re curious, passionate, authentic and accountable. These are our

and influence everything we do.Nice to have:

• Experience in a Customer Success, Consulting or Commercial department within a tech company.
• Understanding of SaaS/subscription-based renewals models, application and sales techniques.

Additional Information:

• Hybrid work arrangement. Working in the office for 3 days each week.
• Office location: Menara IQ in Tun Razak Exchange (TRX)

Diverse and InclusiveAt SAS, it\xe2\x80\x99s not about fitting into our culture \xe2\x80\x93 it\xe2\x80\x99s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it\xe2\x80\x99s essential to who we are. To put it plainly: you are welcome here.Additional Information:SAS only sends emails from verified \xe2\x80\x9csas.com\xe2\x80\x9d email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact#SAS #LI-DK

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