Job Description

The Associate Director - Business Management is responsible for overseeing and driving the operational effectiveness, strategic planning, and business growth of Jump Retail and Retail Galaxy. It involves managing key client accounts, optimizing merchandising operations, and ensuring alignment with company objectives to enhance performance and service delivery.

Key Responsibilities:

1. Business & Client Management - Strengthen Relationship with business partners and customers and to expand the business further

Oversee the end-to-end management of key client accounts, ensuring high service standards and client satisfaction. Develop and maintain strong relationships with clients, acting as the primary contact for business discussions and escalations. Identify new business opportunities and work on expanding existing accounts to drive revenue growth. Ensure contractual agreements and KPIs are met for all managed accounts. Stay up to date with industry trends and competitors activities.

2. Winning new business together with BD.

Coming up the right structure and service for client brief Conducting Motion Study and providing timely information to BD for winning new contracts Doing the initial Routing for the project and kicking off project with the team Gantt Chart Flow for winning projects

2. Operational Excellence & Merchandising Management - Continuous plan and execute operational strategies

Work closely with the Operations team to optimize merchandising strategies and execution across various retail channels. Monitor and analyze field performance, ensuring efficient allocation of resources and coverage. Provide clear objectives for operation team. Oversee and managing performance metrics for the team, ensuring efficiency and high productivity. Conduct field visits to mentor field personnel at all level, including regions to have an understanding of market conditions. Implement process improvements to enhance productivity and cost efficiency. Assist project leads to address issues and challenges.

3. Strategic Planning & Performance Management - Maintain and deliver quality servicing standards

Develop and execute strategic initiatives to support the company's business objectives. Track and report key performance metrics, identifying areas for improvement.

4. Leadership & Team Development - Provide leadership & guidance to the Operation

Lead, mentor, and develop a high-performing team, ensuring alignment with business goals. Collaborate with cross-functional teams to ensure seamless execution of client projects. Foster a culture of accountability, continuous improvement, and innovation within the team. Identify training needs of new OM/OE on board. Ensure operation staff receives proper and adequate training on areas that are relevant to their position and role. Set career progression for the team

5. Financial & Budget Management

Work with the finance team to oversee budget planning, cost management, and profitability analysis for key accounts. Ensure financial targets are met while maintaining operational efficiency.

6. Preparation of monthly and other scheduled reports

Provide insights through data analysis to improve decision-making and drive operational efficiencies. Ensure completion of reports are delivered on time. Ensure accuracy of data

7. To carry out all other duties as may be assigned by the CEO from time to time


REQUIREMENTS:


Good interpersonal skills


Good communication skills


Good planning and organisation skills


Customer management skills


Good problem solving skills & Decision making skills


Committed and result driven


Willingness to work long hours


Willingness to travel


Creative


SPM/Diploma holder/University graduate


Min 10 yrs working experience - in sales/FMCG, with at least 5 years in leading a team


Fluent in Bahasa Malaysia & English


Other languages/dialects - spoken