Job Description

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Main Roles & Responsibilities:

• Developing business strategies and defining development initiatives to position our products within Malaysia.
• Co-ordinating implementation of development initiatives, rollout and implementation planning of cash products, based on sound business case and implementation strategies.
• Working with various touch-points in the Bank to enhance existing products or to develop new products, based on customer needs, competitor benchmarking, and market research.

Addressing day-to-day business process matters such as technical support, operational issues, client service support, legal documentation and any other related tasks assigned

Regulatory & Compliance

• Supporting in the compliance gap analysis study and clearance
• Handling Regulatory Bodies (eg. PayNet / BNM) survey and enquiries
• Supporting and preparing for the bank\'s audit activities
• Ensure all products adhere with the regulatory requirements (eg. BNM FEA, PayNet)
• Supporting continuous system enhancements /customization based on customer requirements
• Driving the solution for Customer Deal Review
• Supporting front-liners and participating in response to Request For Proposals (RFP) from customers where required.

Project / Enhancements

• Participating and strategize in customer survey & competitor analysis.
• Driving and involve in the RFI, RFP, vendor outsourcing.
• Working with support front liners and operation to produce new / change of process and obtain relevant process change authority approval
• Preparing and obtain budget paper approval
• Working closely with all stake-holders within internal (Implementation, Sales, Call Centre) and external (Operation, Legal, Risk, Compliance, Finance, IT, CX, Audit and etc.) to define product requirements and ensure the integrity of final delivered solutions, processes and documentation.
• Preparing all product deliverables and documentation (e.g. User guide, On boarding processes and etc.)
• Conducting training for front liners, e.g. Sales, Implementation and Call Centres for enhancement or project rollout.
• Preparing FAQ for internal and external customers.
• Planning and strategize pilot run activity.
• Planning and preparing for Go Live activities with respective stakeholders (IT and front liners).

Providing Post Go Live monitoring and Support during stability period

System Quality Assurance

• Providing UAT plan and preparing UAT scenario/scope for projects/CR/Enhancement
• Preparing or reviewing UAT test script, test data & test cases
• Performing UAT execution, log defects in system if have any
• Preforming retest on the fixed defect, follow up closely until the defect closured
• Performing testing on BAU monthly release/fixes i.e. production issue fixed by IT
• Planning Business Verification Strategy and execution on monthly bank\'s system deployment release, Bank\'s DR / BCP /Cert renew for Cash product systems

BAU

• Providing 3rd level support/queries/consult/troubleshooting/provide resolution on respective cash products
• Supporting Campaign drive by Bank wide and PayNet.

CIMB