Job Description

:Key Responsibilities"live" operation, working closely with Sales, Product Management, Client Service, IT and
Operations partners to enable Business Strategy and facilitate revenue growth
\xef\x82\xb7 Expected to partner and support GTB Sales to structure accounts and solutions for clients that
meet client\'s business requirements
\xef\x82\xb7 Participate in client management and Sales/RFP opportunities on complex working capital
management solutions
\xef\x82\xb7 Expected to implement using structured project management tools & techniques while managing
multiple client projects simultaneously to ensure customer solutions are implemented on time
and within SLAs
\xef\x82\xb7 All deals must be diligently log into the deal tracker and demonstrate strong discipline to follow
up with stakeholders ensuring deals implementation are progressing smoothly and within
timeline
\xef\x82\xb7 Responsible for managing client expectations and ensure customer satisfaction through followup,
client responsiveness, thorough communication and customer training
\xef\x82\xb7 Arrange with IT and clients to conduct system testing prior to go live
\xef\x82\xb7 Handhold clients on 1st live transaction and continue to monitor the volume until ramp up within
the first few months
\xef\x82\xb7 Supports Strategic Business Units & GTB Sales staff when technical expertise is required on
electronic banking products and solutions, training and support
\xef\x82\xb7 Ability to manage multiple clients and projects/tasks simultaneously
\xef\x82\xb7 Be aware of other regional service and implementation activity and partner as appropriate
\xef\x82\xb7 Ad-hoc projects like system migration or new system deployment may be assigned to this role
and incumbent is expected to lead and support such ad-hoc project

CIMB