Job Description

Malaysia, MalaysiaCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a part of something BIG!As an Associate Engineer, you will be working alongside the technical team to take care of core systems that deliver home broadband and 4G/5G mobile services, as well as troubleshoot customer experience issues.Make an Impact by:.

• Perform Network health and performance monitoring, escalation, and surveillance.
• Perform fault detection, testing, troubleshooting and investigation of system and customer experience issues to restore/recover service.
• Provide technical support to Customer Care for service-related faults and customer complaints.
• Perform governance role for network change management activities.
• Close collaboration with system vendors and international network operators.
• Scope of product and services include international voice, broadband, mobile voice, and data

Skills for Success:

• Diploma or Degree holder in Engineering or IT domain, preferably in area of communications engineering and networking.
• Possess good analytical skills and flair in technical troubleshooting.
• Customer-oriented to understand the perspective and pain points of our customers.
• Team player with strong communication, organizational and interpersonal skills, and able to work independently.
• Knowledge on IP networking technologies are also desirable.
• Good in Microsoft Word, Excel, and Power Point.
• Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel